Transport Manager

Location: Bolton

Reporting to: Warehouse Director

Salary: £35,000 - £37,500 depending on skills and experience

Hours of Work: Contracted 42.5 hours per week – Mon to Fri – 10am – 6pm

Job Summary

To safely and effectively manage drivers, fleet, 3rd party logistics providers, budgets, IT and other resources in a customer focused and cost-efficient manner to meet business requirements and support profitable growth. This role will report directly to the Warehouse Director, overseeing approx. 30 drivers and 3 administrative staff while managing multiple 3rd party relationships with providers such as DX, DPD, and Parcelforce.

Key Areas of Responsibility:

• Manage the routing of the vehicle effectively.
• Ensure all communication devices are in use and utilized correctly.
• Oversee cost control and KPI performance, actively seeking to improve efficiency and reduce operating costs.
• Manage 3PL providers by controlling expenditure and ensuring service excellence.
• Implement controls and procedures to manage all aspects of customer service and communication.
• Understand and appreciate customer requirements to exceed service expectations.
• Maintain knowledge of transport legislation and best practices.
• Ensure adherence to Health & Safety regulations and procedures.
• Conduct safe vehicle operational checks.
• Plan driver resources strategically to maximize capacity and reduce costs.
• Undertake ad-hoc projects and other reasonable duties as required.
• Implement continuous improvement initiatives to enhance processes and customer experience.
• Be responsible for personal health and safety and that of colleagues.
• Work in accordance with General Data Protection Regulations.
• Maintain confidentiality of materials accessed during employment.
• Implement the Equal Opportunities Policy in daily activities.

Skills, Knowledge, and Personal Attributes:

• Experience in a similar environment.
• Proven experience in people management and team development.
• Ability to handle high-pressure situations and large volumes of orders.
• Strong customer service focus.
• Creative and innovative thinker.
• IT literate with experience in multiple software and hardware platforms.
• Logical and systematic problem solver.
• Excellent team player.
• Ability to work under pressure to meet deadlines.
• Positive attitude towards learning and growth.
• Professional, self-motivated, confident, and flexible.

Qualifications:

• Competency in Excel, Word, and Transport Routing.
• Knowledge of health and safety legislation.

Benefits:

• 22 days of holidays rising to 25 days after 3 years of service.
• 4% pension contribution.
• Death in service benefit of 2 x annual salary.

If you feel you have the relevant experience, we’d love to hear from you. Apply today!