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- Tasks: Manage returns and warranty claims while ensuring data accuracy and smooth warehouse operations.
- Company: Great American Appetizers, Inc. is a leading UK supplier of bathroom, kitchen, and plumbing products.
- Benefits: Enjoy 23 days holiday, increasing to 25 after 3 years, and a full-time role with a competitive salary.
- Why this job: Join a dynamic team, develop your skills, and contribute to customer satisfaction in a supportive environment.
- Qualifications: Good communication skills, attention to detail, and a positive, self-motivated attitude are essential.
- Other info: Full-time hours are Monday to Friday, 2pm to 10pm, with opportunities for growth.
The predicted salary is between 21316 - 29776 ÂŁ per year.
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Job role: Returns / Warranty Co-ordinator (Lates)
Location: Waltham Abbey
Hours: Full-time (Monday to Friday 2pm to 10pm)
Salary: ÂŁ25,396 per annum (paid monthly)
About Our Client
Centric Talent is currently recruiting fora Returns / Warranty Co-ordinator to join our clients team at their warehouse in Waltham Abbey.
Our client is one of the UK\’s leading suppliers of bathroom, kitchen and plumbing products, supplying products to retailersup and down the UK.
Job Overview
You will play a vital role in maintaining accurate Returns / Warranty Co-ordination across our national distribution network. Your focus will be on data accuracy, supporting warehouse operations, and resolving discrepancies quickly and efficiently to ensure the smooth running of the supply chain.
Structure
This role will report to the warehouse Manager but will have a close relationship with all other shift patterns.
The Ideal Person
- Have good communication skills
- Have good attention to detail
- Is self-motivated, reliable, and have a \’can do\’ attitude
- Is able to work under pressure in a time-constrained environment
Key activities and responsibilities:
- Responsible for the management of own brand spares in Waltham Abbey
- Working closely with the customer service team to support customer enquiries for warranty claims
- Working with sales, customer service, quality and warehouse teams to ensure that issues are understood to protect customer service levels and feedback information to the business
- Checking product specifications and compatibility in line with business and customer requirements
- Communicating with Customers to resolve any warranty claims associated with own brand products
- Working closely with the warehouse team to examine goods returned from customers
- Ensure good stock products are returned to their correct location.
- All Branded faulty goods to be placed in quarantine area for inspection or return for credit to manufacturer.
- All own brand faulty products to be stripped down for spares as required
- Maintain accurate stock records for spare parts
- Prepare for and carry out regular Stock Takes in accordance with company stock take procedures.
- General House Keeping duties.
- All duties to be completed in line with current Health & Safety Guidelines.
- Up to date knowledge of products, technology and regulations are maintained.
- Any reasonable duty as requested by your Line Manager.
Experience and education:
- Full understanding of all company procedures and requirements
- Excellent product knowledge
- Numeracy and literacy skills
- Customer focused
- Good communication skills
- Team Player
- Positive outlook
Shift pattern
- Monday to Friday 08:00-17:00 (including 1-hour unpaid break)
- 23 days Holiday – increasing to 25 after 3 years
If you feel you have the relevant experience then we\’d love to hear from you, apply today!
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Returns / Warranty Co-ordinator employer: Great American Appetizers, Inc.
Contact Detail:
Great American Appetizers, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns / Warranty Co-ordinator
✨Tip Number 1
Familiarise yourself with the products and services offered by Great American Appetizers, Inc. Understanding their range of bathroom, kitchen, and plumbing products will help you communicate effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your data management skills, as accuracy is crucial for the Returns / Warranty Co-ordinator position. Being able to discuss your experience with stock records and inventory management will show that you're prepared for the responsibilities of the job.
✨Tip Number 3
Highlight your communication skills in conversations with potential employers. Since the role involves working closely with customer service and warehouse teams, showcasing your ability to collaborate and resolve issues will set you apart from other candidates.
✨Tip Number 4
Prepare for questions about how you handle pressure and time constraints. The job requires working efficiently in a fast-paced environment, so having examples ready that demonstrate your problem-solving abilities under pressure will be beneficial.
We think you need these skills to ace Returns / Warranty Co-ordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Returns / Warranty Co-ordinator position. Understand the key responsibilities and required skills, such as attention to detail and good communication skills.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your ability to manage returns, communicate effectively, and work under pressure.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving abilities and customer service focus.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Great American Appetizers, Inc.
✨Showcase Your Attention to Detail
As a Returns / Warranty Co-ordinator, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped resolve discrepancies or improve processes.
✨Demonstrate Strong Communication Skills
This role requires effective communication with various teams and customers. Practice articulating your thoughts clearly and consider preparing examples of how you've successfully handled customer inquiries or collaborated with colleagues in the past.
✨Highlight Your Problem-Solving Abilities
The ability to resolve issues quickly is key in this position. Think of instances where you faced challenges and how you approached them. Be ready to explain your thought process during the interview.
✨Familiarise Yourself with Company Products
Having a good understanding of the products and services offered by Great American Appetizers, Inc. will set you apart. Research their product range and be prepared to discuss how your knowledge can benefit the role.
