Customer Service Administrator

Job Title

Temporary Customer Service Administrator

Location

Waltham Abbey

Hours of Work

Contracted 40 hours per week – Monday to Friday

Salary

£12.21 per hour

Company Overview

Our client is a proud independent bathroom manufacturer and distributor with over 37 years of experience and a heritage of innovation, supplying leading names in bathrooms.

Main Purpose of the Role

To perform administrative duties supporting the Customer Service, Sales, and Returns teams.

Key Duties and Responsibilities

1. Process sales and returns via email or phone according to company policy.
2. Ensure 100% data accuracy when handling customer requests.
3. Communicate with clients and suppliers for information exchange.
4. Contact clients to obtain missing information or answer queries.
5. Liaise with the Logistics department to meet special requests and scheduling.
6. Stay updated on new products and features.
7. Support new business initiatives as the company evolves.

Key Performance Indicators

• Complete all documents and processes daily.
• Maintain high data quality metrics, including consistency, completeness, timeliness, accuracy, and auditability.

Technical Skills

• Familiarity with SAP is preferred but not essential.
• Accurate data entry into Excel.
• Excellent time management skills.
• Awareness of the customer journey.

Soft Skills

• Customer service orientation.
• Effective resource management.
• Ability to build rapport and resolve issues.
• Open-mindedness and ability to contribute ideas and innovations.
• Conflict resolution skills.
• Adaptability to changing environments.
• Excellent written and verbal communication skills.
• Compliance with GDPR and Data Protection Act 2018.
• Adherence to company values and policies regarding ethics and compliance.

If you have the relevant experience, we encourage you to apply today!

#J-18808-Ljbffr