Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot hardware/software issues.
- Company: Established business in Hertfordshire with a strong reputation for quality service.
- Benefits: Hybrid working, ongoing training, and a supportive team environment.
- Other info: Work with modern tech and well-known clients while enjoying a social workplace culture.
- Why this job: Join a close-knit team and kickstart your IT career with real growth opportunities.
- Qualifications: 1-3 years in IT support, strong communication skills, and a passion for technology.
The predicted salary is between 25000 - 32000 £ per year.
My client, a highly successful and well-established business based in Hertfordshire, is looking to add a Service Desk Engineer to their growing team. The company works with a number of well-renowned organisations across the UK and has built a strong reputation for delivering high-quality service. If you are looking for a company that will genuinely invest in your development and support your career progression, then this is the opportunity for you. This is a close-knit team, where people enjoy working together, socialising, and where you are given the chance to learn and progress internally.
This role is well suited to someone in the early stages of their IT career, who has a solid foundation in IT support, perhaps 1 or 2 years experience and ideally has worked on a Service Desk before. You’ll be someone who enjoys problem solving, has strong communication skills, and has a genuine interest in technology.
Role- Providing day-to-day 1st and 2nd Line support to internal users.
- Logging, managing, and resolving tickets through the Service Desk.
- Troubleshooting hardware and software issues across desktop environments.
- Supporting Microsoft 365 applications including Outlook, Teams and SharePoint.
- Managing users, permissions, and access via Active Directory.
- Working closely with senior engineers to escalate and resolve more complex issues.
- Contributing to documentation and knowledge sharing across the team.
There will also be opportunities to gain exposure to more advanced technologies and projects over time, as you develop within the role, with ongoing support and training provided.
Technical Experience- The ideal candidate will have strong, hands-on experience across:
- Microsoft 365 / Office 365.
- Active Directory (user management, permissions).
- Service Desk / ticketing systems.
- MDM Solutions.
- Networking (DNS, DHCP, TCP/IP).
- General troubleshooting across hardware and software.
- 1–3 years’ experience in an IT support or Service Desk environment (or equivalent exposure).
- A strong interest in technology and a desire to build a career in IT.
- Excellent communication skills and a customer-focused mindset.
- A proactive attitude with a willingness to learn and take on new challenges.
- Comfortable working within a team environment and contributing to a positive culture.
- Hybrid working (2 days from home).
- Ongoing training and development opportunities.
- A supportive and social team environment.
- Exposure to modern technologies and well-known clients.
- A company that genuinely values its people and promotes from within.
Please note: this role does not offer visa sponsorship.
SERVICE DESK ENGINEER employer: Grconsulting
Contact Detail:
Grconsulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE DESK ENGINEER
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect Service Desk Engineer role.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365 or Active Directory, make sure to highlight that in conversations. Share examples of how you've solved problems in the past – it’ll make you stand out!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. Plus, it’s a great way to ask about the next steps in the hiring process.
✨Tip Number 4
Check out our website for openings! We’re all about helping you find the right fit, so don’t hesitate to apply directly through us. We want to see you thrive in a supportive team environment!
We think you need these skills to ace SERVICE DESK ENGINEER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Microsoft 365 and Active Directory, to show us you’re a great fit for the Service Desk Engineer role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about technology and how you’ve tackled challenges in previous roles. This is your chance to showcase your communication skills and customer-focused mindset, so make it engaging!
Showcase Problem-Solving Skills: In your application, give examples of how you've solved technical issues in the past. We love candidates who can demonstrate their troubleshooting abilities, so don’t hold back on sharing those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our supportive team!
How to prepare for a job interview at Grconsulting
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and general troubleshooting techniques. Being able to discuss these topics confidently will show that you have a solid foundation in IT support, which is crucial for the Service Desk Engineer role.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Whether it was resolving a ticket or troubleshooting a hardware problem, being able to articulate your thought process will demonstrate your problem-solving abilities and your proactive attitude.
✨Communicate Clearly and Effectively
Since this role requires strong communication skills, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so being clear and concise is key to making a good impression.
✨Emphasise Your Team Spirit
This company values a close-knit team environment, so be ready to discuss how you work well with others. Share experiences where you contributed to a positive team culture or collaborated on projects, as this will highlight your fit for their supportive atmosphere.