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- Tasks: Provide 2nd Line IT support and troubleshoot complex issues for diverse clients.
- Company: A family-run IT company in South London with a strong team culture.
- Benefits: Hybrid working, training support, and a friendly work environment.
- Other info: Opportunities for progression and exposure to exciting technical projects.
- Why this job: Join a stable team where your contributions are valued and you can grow.
- Qualifications: 5+ years in IT support, confident communicator, and team player.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: South London (Hybrid â 1â2 days WFH)
My client, a well-established family run company based in South London, is looking to hire an experienced IT Engineer to join their growing team. The business has been delivering high-quality IT services for over 20 years, supporting clients across London and the UK.
If you are looking for a company that can provide stability and really value their staff, then this is the opportunity for you. This is the kind of team where colleagues have internally progressed and where people actually enjoy coming into work and being part of the culture they have created.
This role is well suited to a senior 2nd Line Engineer who enjoys being a key technical resource within the team, someone confident handling escalations, supporting junior engineers, and acting as a trusted point of contact for customers.
Role:- Providing day-to-day 2nd Line support across a varied client base.
- Acting as an escalation point for 1st Line engineers.
- Troubleshooting complex desktop, server, and network issues.
- Working closely with senior engineers on projects and upgrades.
- Maintaining documentation and contributing to internal knowledge bases.
- Delivering a high standard of customer service in a client-facing environment.
There will also be opportunities to gain exposure to 3rd Line project work, such as migrations, rollouts, and infrastructure upgrades, depending on experience and interest without losing focus on your core 2nd Line responsibilities.
Technical Experience:The ideal candidate will have strong, handsâon experience across:
- Microsoft 365 / Office 365.
- Windows OS and Windows Server.
- Active Directory, Group Policy.
- General troubleshooting across hardware, software, and infrastructure.
- Typically 5+ years' experience in IT support, ideally at 2nd Line level.
- Comfortable taking ownership of issues and seeing them through to resolution.
- Confident communicator with a strong customerâfocused mindset.
- Happy working as part of a closeâknit, collaborative team.
- Interested in progression, learning, and longâterm stability.
- Hybrid working (1â2 days from home once settled).
- Support with training, certifications, and development plans.
- A stable, friendly environment with a strong team culture.
- Exposure to interesting technical projects.
- A company that genuinely values its staff and reputation.
*Please note: this role does not offer visa sponsorship.
IT ENGINEER in London employer: Grconsulting
Contact Detail:
Grconsulting Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land IT ENGINEER in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
â¨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical expertise and give potential employers a taste of what you can bring to their team.
â¨Tip Number 3
Prepare for interviews by practising common IT scenarios and troubleshooting questions. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format and types of questions you might face.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT ENGINEER in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 2nd Line support experience and any relevant technical skills like Microsoft 365 or Active Directory. We want to see how you fit into our team!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you're excited about this role and how your background aligns with our company culture. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex IT issues in the past. Weâre looking for someone who can take ownership and resolve problems effectively, so donât hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen to join our team!
How to prepare for a job interview at Grconsulting
â¨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365, Windows OS, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your hands-on experience and confidence in dealing with complex issues.
â¨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that highlight your customer service mindset. Think about times when you went above and beyond to resolve an issue or how you effectively communicated with clients during challenging situations.
â¨Demonstrate Team Spirit
This company values collaboration, so be prepared to talk about your experiences working in a team. Share instances where you supported junior engineers or collaborated with senior staff on projects, showing that you're not just a lone wolf but a team player.
â¨Express Your Interest in Growth
The role offers opportunities for progression, so convey your eagerness to learn and develop. Discuss any relevant training or certifications you're interested in pursuing, and how you see yourself growing within the company over time.