At a Glance
- Tasks: Provide 1st Line IT support and troubleshoot technical issues for users.
- Company: Friendly and growing organisation based in South London.
- Benefits: Ongoing training, hybrid working, and opportunities to visit other UK offices.
- Other info: Collaborative environment with excellent career development opportunities.
- Why this job: Kickstart your IT career in a supportive team with hands-on experience.
- Qualifications: 1-2 years in IT support or equivalent, passion for technology, and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
My client, a well‑established and growing organisation based in South London, is looking to add a
1st Line Support Engineer to its IT team.
This is an excellent opportunity for someone looking to build a long‑term career in IT with a company that has created a really friendly and sociable working environment.
- As a
- 1st Line Support Engineer
, you’ll be joining a supportive team where you’ll receive ongoing training, gain exposure to a wide range of technologies and develop your technical skills in a hands‑on environment.
The business has multiple offices across the UK, giving you the opportunity to broaden your experience and occasionally visit other locations.
This role is ideal for someone at the beginning of their IT career who has a solid foundation in IT support, whether that’s through a
1st Line position, Service Desk role, IT apprenticeship or commercial IT support experience.
You’ll be someone who enjoys troubleshooting technical issues, takes pride in delivering excellent customer service and is keen to continue learning and developing your technical knowledge.
- Role
- Providing
1st Line IT support to internal users via telephone, email and face‑to‑face.
- Logging, managing and resolving IT support tickets.
- Supporting Microsoft 365 applications including Outlook and Teams.
- Managing user accounts, passwords and permissions through Active Directory.
- Troubleshooting Windows desktop, hardware, software and printer issues.
- Assisting with basic network troubleshooting.
- Escalating more complex technical issues to senior engineers where required.
- Producing and updating IT documentation where appropriate.
- Technical Experience
The ideal candidate will have hands‑on experience with
- Microsoft 365 / Office 365
- Active Directory
- Windows Desktop Support
- Basic Networking (DNS, DHCP, TCP/IP)
- Hardware & Printer Support
About You
- 1-2 years' experience within an IT Support or Service Desk environment (or equivalent).
- A genuine passion for technology and providing excellent customer service.
- Strong communication skills and a friendly, professional approach.
- A proactive attitude with a willingness to learn and develop.
- Comfortable working both independently and as part of a team.
- What’s On Offer
- Ongoing training and mentoring.
- Exposure to a wide range of Microsoft technologies.
- Opportunity to visit other UK offices.
- Hybrid working available after successful completion of probation.
- Supportive and collaborative team environment.
*Please note: this role does not offer visa sponsorship.
Key Words
1st Line Support, Service Desk Analyst, IT Support Engineer, Microsoft 365, Office 365, Active Directory, Windows, Troubleshooting
#J-18808-Ljbffr
1st Line Support ENGINEER in London employer: Grconsulting
Join a well-established organisation in South London as a 1st Line Support Engineer, where you'll thrive in a friendly and sociable work environment. With ongoing training and exposure to a variety of technologies, this role offers excellent opportunities for career growth and development, all while being part of a supportive team that values collaboration and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support ENGINEER in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Grconsulting values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Grconsulting might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Grconsulting!
✨Direct Apply to Grconsulting
Let's not forget to apply directly through the Grconsulting website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line Support ENGINEER in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Grconsulting.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Grconsulting. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Grconsulting
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
