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- Tasks: Provide 2nd Line IT support and troubleshoot complex issues for diverse clients.
- Company: A family-run IT company in South London with a strong team culture.
- Benefits: Hybrid working, training support, and a friendly work environment.
- Other info: Opportunity to work on exciting technical projects and develop your skills.
- Why this job: Join a stable team where your contributions are valued and career growth is encouraged.
- Qualifications: 5+ years in IT support, confident communicator, and team player.
The predicted salary is between 36000 - 60000 £ per year.
Location: South London (Hybrid – 1–2 days WFH)
My client, a well-established family run company based in South London, is looking to hire an experienced IT Engineer to join their growing team. The business has been delivering high-quality IT services for over 20 years, supporting clients across London and the UK.
If you are looking for a company that can provide stability and really value their staff, then this is the opportunity for you. This is the kind of team where colleagues have internally progressed and where people actually enjoy coming into work and being part of the culture they have created.
This role is well suited to a senior 2nd Line Engineer who enjoys being a key technical resource within the team, someone confident handling escalations, supporting junior engineers, and acting as a trusted point of contact for customers.
Role:- Providing day-to-day 2nd Line support across a varied client base.
- Acting as an escalation point for 1st Line engineers.
- Troubleshooting complex desktop, server, and network issues.
- Working closely with senior engineers on projects and upgrades.
- Maintaining documentation and contributing to internal knowledge bases.
- Delivering a high standard of customer service in a client-facing environment.
There will also be opportunities to gain exposure to 3rd Line project work, such as migrations, rollouts, and infrastructure upgrades, depending on experience and interest without losing focus on your core 2nd Line responsibilities.
Technical Experience:The ideal candidate will have strong, hands-on experience across:
- Microsoft 365 / Office 365.
- Windows OS and Windows Server.
- Active Directory, Group Policy.
- General troubleshooting across hardware, software, and infrastructure.
- Typically 5+ years’ experience in IT support, ideally at 2nd Line level.
- Comfortable taking ownership of issues and seeing them through to resolution.
- Confident communicator with a strong customer-focused mindset.
- Happy working as part of a close-knit, collaborative team.
- Interested in progression, learning, and long-term stability.
- Hybrid working (1–2 days from home once settled).
- Support with training, certifications, and development plans.
- A stable, friendly environment with a strong team culture.
- Exposure to interesting technical projects.
- A company that genuinely values its staff and reputation.
IT ENGINEER employer: Grconsulting
Contact Detail:
Grconsulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT ENGINEER
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source work that showcases your technical abilities. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those interviews! Research common IT Engineer interview questions and practice your responses. Be ready to discuss your experience with Microsoft 365, Windows OS, and troubleshooting techniques, as these are key areas for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team and helps us get to know you better right from the start.
We think you need these skills to ace IT ENGINEER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 2nd Line support experience and any relevant technical skills, like Microsoft 365 or Active Directory, to show us you're the right fit.
Craft a Personal Cover Letter: Use your cover letter to tell us why you want to join our team. Share your passion for IT and how you can contribute to our friendly culture. A personal touch goes a long way!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love seeing candidates who take ownership and can communicate their thought process clearly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Grconsulting
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365, Windows OS, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples of how you've delivered excellent customer service in the past. Think about times when you turned a frustrated client into a satisfied one. This will highlight your strong customer-focused mindset.
✨Demonstrate Team Spirit
This company values collaboration, so be prepared to talk about your experience working in teams. Share instances where you supported junior engineers or collaborated on projects. Emphasising your ability to work well within a close-knit team will resonate with their culture.
✨Express Your Desire for Growth
The ideal candidate is someone interested in progression and learning. Be open about your career aspirations and how you see yourself growing within the company. Mention any relevant training or certifications you're keen to pursue, as this shows your commitment to long-term stability and development.