At a Glance
- Tasks: Provide 1st Line IT support and troubleshoot technical issues for internal users.
- Company: A friendly and growing organisation based in South London.
- Benefits: Ongoing training, hybrid working, and exposure to various Microsoft technologies.
- Other info: Opportunity to visit other UK offices and develop your skills hands-on.
- Why this job: Kickstart your IT career in a supportive team with real growth opportunities.
- Qualifications: 1-2 years in IT support or Service Desk, with a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
My client, a well‑established and growing organisation based in South London, is looking to add a 1st Line Support Engineer to its IT team. This is an excellent opportunity for someone looking to build a long‑term career in IT with a company that has created a really friendly and sociable working environment.
As a 1st Line Support Engineer, you’ll be joining a supportive team where you’ll receive ongoing training, gain exposure to a wide range of technologies and develop your technical skills in a hands‑on environment. The business has multiple offices across the UK, giving you the opportunity to broaden your experience and occasionally visit other locations. This role is ideal for someone at the beginning of their IT career who has a solid foundation in IT support, whether that’s through a 1st Line position, Service Desk role, IT apprenticeship or commercial IT support experience.
You’ll be someone who enjoys troubleshooting technical issues, takes pride in delivering excellent customer service and is keen to continue learning and developing your technical knowledge.
Role- Providing 1st Line IT support to internal users via telephone, email and face‑to‑face.
- Logging, managing and resolving IT support tickets.
- Supporting Microsoft 365 applications including Outlook and Teams.
- Managing user accounts, passwords and permissions through Active Directory.
- Troubleshooting Windows desktop, hardware, software and printer issues.
- Assisting with basic network troubleshooting.
- Escalating more complex technical issues to senior engineers where required.
- Producing and updating IT documentation where appropriate.
The ideal candidate will have hands‑on experience with:
- Microsoft 365 / Office 365
- Active Directory
- Windows Desktop Support
- Basic Networking (DNS, DHCP, TCP/IP)
- Hardware & Printer Support
- 1-2 years' experience within an IT Support or Service Desk environment (or equivalent).
- A genuine passion for technology and providing excellent customer service.
- Strong communication skills and a friendly, professional approach.
- A proactive attitude with a willingness to learn and develop.
- Comfortable working both independently and as part of a team.
- Ongoing training and mentoring.
- Exposure to a wide range of Microsoft technologies.
- Opportunity to visit other UK offices.
- Hybrid working available after successful completion of probation.
- Supportive and collaborative team environment.
*Please note: this role does not offer visa sponsorship.
1st Line Support ENGINEER employer: Grconsulting
Join a well-established organisation in South London that prioritises a friendly and sociable work culture, making it an excellent employer for those starting their IT careers. With ongoing training, exposure to diverse technologies, and opportunities for growth across multiple UK offices, you will thrive in a supportive team environment that values your development and passion for technology.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support ENGINEER
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Grconsulting!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Grconsulting.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace 1st Line Support ENGINEER
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Grconsulting and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Grconsulting
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Grconsulting.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Grconsulting will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
