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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer service and resolve escalations.
- Company: Top IT services firm in Cambridgeshire with a focus on innovation.
- Benefits: Flexible working hours, competitive salary, and opportunities for growth.
- Why this job: Make a real difference in customer satisfaction and team development.
- Qualifications: 2+ years in customer service management and excellent communication skills.
- Other info: Join a supportive environment that values your input and ideas.
The predicted salary is between 28800 - 48000 £ per year.
A leading IT services firm based in Cambridgeshire is looking for a Customer Service Manager to oversee daily operations in the customer service department. The ideal candidate will have at least 2 years of experience and strong communication skills.
Responsibilities include:
- Developing policies
- Training representatives
- Managing customer escalations
This full-time role requires flexibility in working hours, including evenings and weekends.
Customer Service Manager: Lead & Elevate Support (Flexible) employer: GRC International Group
Contact Detail:
GRC International Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager: Lead & Elevate Support (Flexible)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. We should focus on our experience in managing customer escalations and developing policies, as these are key for the role.
✨Tip Number 3
Showcase our flexibility! Since the job requires working evenings and weekends, we should highlight any past experiences where we've successfully managed similar schedules.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to match the job description perfectly.
We think you need these skills to ace Customer Service Manager: Lead & Elevate Support (Flexible)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service management. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've developed policies or trained representatives in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GRC International Group
✨Know the Company Inside Out
Before your interview, take some time to research the IT services firm. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Manager, strong communication is key. Prepare examples from your past experience where you've successfully resolved customer issues or trained team members. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, like managing escalations or developing policies. Think of real-life examples where you’ve demonstrated leadership and problem-solving skills, and be ready to discuss them in detail.
✨Flexibility is Key
Since the role requires flexibility in working hours, be prepared to discuss your availability openly. Highlight your willingness to adapt to different schedules and share any previous experiences where you successfully managed flexible working hours.
