Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead national lettings strategy and inspire a team to achieve occupancy targets.
- Company: Dynamic company focused on Purpose-Built Student Accommodation.
- Benefits: Competitive salary, travel opportunities, and a chance to shape student experiences.
- Why this job: Make a real impact in the student accommodation market while leading a passionate team.
- Qualifications: Experience in lettings leadership and strong people management skills required.
- Other info: Fast-paced environment with opportunities for professional growth and development.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a results-driven Head of Lettings to lead our national lettings strategy across our Purpose-Built Student Accommodation (PBSA) portfolio. This pivotal role carries accountability for achieving occupancy targets, delivering budgeted revenue, and ensuring an exceptional customer journey from initial enquiry through to move-in.
You will manage and inspire a team of Resident Liaison Officers (RLOs) and work with the lettings marketing team, ensuring marketing and sales strategies align to deliver maximum occupancy. In addition, you will work and oversee closely a remote lettings support team based overseas, ensuring seamless collaboration and consistent service standards across all touchpoints.
The ideal candidate will be agile, decisive, and commercially astute, with a deep understanding of the student accommodation market and a proven ability to deliver results in a fast-paced environment. You must also be comfortable reporting upwards, using data to inform decisions, presenting performance metrics, and articulating strategy clearly to senior leadership.
Key Responsibilities- Own national accountability for occupancy and revenue targets across the PBSA portfolio.
- Develop and implement lettings strategies to maximise occupancy and optimise pricing.
- Monitor performance against KPIs and take decisive action to address underperformance.
- Present data-driven insights and strategic plans to senior leadership confidently and clearly.
- Ensure a seamless customer experience from enquiry through to move-in.
- Oversee processes for enquiries, bookings, deposits, and tenancy agreements.
- Drive improvements in customer service standards and digital engagement.
- Lead and develop the RLO team to deliver exceptional service and conversion rates.
- Manage and collaborate with the Head of Lettings Marketing to ensure campaigns are sales-focused and effective.
- Coordinate with the remote lettings support team abroad to maintain consistency and efficiency in processes.
- Foster a culture of accountability, agility, and continuous improvement.
- Stay ahead of market trends, competitor activity, and student demand patterns.
- Adjust strategies quickly to respond to changing conditions and maximise occupancy.
- Work closely with operations, finance, and marketing teams to align lettings performance with business objectives.
- Provide regular reporting on occupancy, revenue, and marketing effectiveness to senior leadership.
- Willingness to travel nationally to visit sites, support teams, and maintain visibility across the portfolio.
- Proven experience in lettings leadership within PBSA, Build-to-Rent (BTR), or residential property.
- Strong commercial acumen with a track record of achieving occupancy and revenue targets.
- Excellent leadership and people management skills, including managing remote teams.
- Deep understanding of the student accommodation market and seasonal demand cycles.
- Highly agile, decisive, and results-oriented.
- Comfortable using data, presenting performance metrics, and articulating strategy to senior stakeholders.
- Willingness to travel extensively across the UK.
- Experience managing marketing and sales teams.
- Familiarity with CRM and property management systems.
- Strong analytical skills and ability to interpret data to drive decisions.
Head of Lettings - National Role in Newcastle upon Tyne employer: Graysons Properties Limited
Contact Detail:
Graysons Properties Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Lettings - National Role in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their lettings strategy and think about how your experience aligns with their goals. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to articulate your achievements and how they relate to the Head of Lettings role. Use data to back up your claims and demonstrate your commercial acumen – it’s all about showing you can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, get your application in and let’s make things happen!
We think you need these skills to ace Head of Lettings - National Role in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Lettings role. Highlight your experience in lettings leadership and any relevant achievements in occupancy and revenue targets. We want to see how you can bring value to our PBSA portfolio!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your insights on the student accommodation market and how your strategic leadership can drive results. Remember, we love a good story!
Showcase Your Data Skills: Since this role involves presenting data-driven insights, make sure to highlight your analytical skills. Include examples of how you've used data to inform decisions and improve performance in previous roles. We’re all about making informed choices at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure you don’t miss out on any updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Graysons Properties Limited
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to lettings. Be ready to discuss how you've used data to drive occupancy and revenue in your previous roles. This shows you’re not just a people person but also someone who can back up their strategies with solid numbers.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams, especially in remote settings. Highlight your approach to inspiring and developing team members, as well as how you’ve fostered a culture of accountability and continuous improvement. This will resonate well with the hiring team looking for a strong leader.
✨Understand the Market
Research current trends in the student accommodation market. Be prepared to discuss how you would adapt lettings strategies based on these trends. Showing that you’re proactive and knowledgeable about the market will set you apart from other candidates.
✨Engage with Customer Journey Insights
Think about how you can enhance the customer experience from enquiry to move-in. Prepare to share ideas on improving service standards and digital engagement. This demonstrates your commitment to ensuring an exceptional customer journey, which is crucial for this role.
