Grayson Thermal Systems design, manufacture, and supply driveline cooling, heating, and air conditioning products for on-highway, off-highway and stationary industries worldwide, including bus, coach, rail, off-highway, commercial vehicles and power generation. A proud UK manufacturer, we work in partnership with our customers and develop innovative ways to improve vehicle performance and reliability. Formed in 1978, we remain a privately owned, family business with exceptional staff throughout the organisation. We ensure the core beliefs that have led to our success remain at the heart of our business operations.
As an Aftermarket Sales Executive, you will support the Aftermarket Sales Manager in managing and growing revenue across Parts, Service and Retrofit. Working across the UK, you will respond to customer enquiries, progress quotations, support account activity, maintain future sales pipeline and help generate and win new opportunities. Retrofit and refurbishment is becoming an increasingly important part of the business, and you will help coordinate opportunities from initial enquiry through to quotation and order. This junior position would suit someone with strong sales potential and an interest in developing commercial and technical knowledge.
Key Responsibilities
- Respond to customer requests, RFQ’s, tenders and enquiries for aftermarket parts, identify requirements and provide accurate information on pricing, availability and delivery.
- Support the maintenance of aftermarket parts pricing in line with agreed pricing rules, supplier cost changes, margin targets and customer agreements.
- Prepare and follow up commercial proposals and quotations across parts, service, retrofit and reconditioning, progressing opportunities through to order.
- Support the growth of retrofit business by coordinating customer requirements, technical scope, costs and delivery timescales with the relevant internal teams.
- Support the Aftermarket Sales Manager with major bus and coach operating groups and assist with allocated smaller accounts, including customer meetings and visits.
- Generate new opportunities and re-engage dormant accounts through telephone, email, LinkedIn and face to face customer visits.
- Utilise latest CRM technology to maintain accurate records, quotation tracker and pipeline information, reporting on activity, open quotations and forecast position.
- Support tenders, framework agreements and contract renewals, and work professionally with Parts Distributors and Service Support Partners.
Health & Safety
Follow company health and safety procedures and report any hazards, incidents or concerns promptly.
Training
- Complete the product, systems and commercial training required for the role, including HVAC, aftermarket parts, service and retrofit solutions.
Experience/Qualifications
- Some sales or customer service experience, or clear evidence of strong sales potential
- Confident written and verbal communication skills, with the ability to build strong relationships internally and externally.
- A proactive approach to customer follow-up, lead generation and progressing sales opportunities
- Good organisation and attention to detail, with the ability to manage several enquiries and meet deadlines.
- Numerically confident and proficient in Microsoft Excel, Word and PowerPoint, with the ability to learn CRM systems quickly.
- A full UK driving licence and willingness to travel throughout the UK when required.
- A desire to learn, develop skills and progress in a growing organisation.
- Experience in business-to-business sales, engineering, HVAC automotive, commercial vehicle or an aftermarket environment
- Experience of preparing quotations and supporting a quote-to-order sales process
- Experience within the UK PSV sector or familiarity with HVAC, parts, service contracts, retrofit, tenders or frameworks
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Aftermarket Sales Executive in Birmingham employer: Grayson Thermal Systems
As a Warehouse Manager at our company, you will be part of a dynamic and supportive work environment that prioritises safety and high performance. We offer comprehensive training and development opportunities to help you grow your career while fostering a culture of continuous improvement and teamwork. Located in a vibrant area, our facility is equipped with modern technology and resources, ensuring you have everything you need to succeed in your role.
