Full-time telephonist post with Gray's Inn Medical Practice, a multi-site GP surgery founded in 1879, based at its Central London branch. The role centres on being the first point of contact on the phones, taking and passing on messages accurately, and helping receptionists with appointment booking and patient contact. Shifts run on two rotas, 07:30 to 16:00 and 10:00 to 18:30, and the surgery works from a Georgian house. Candidates need a clear telephone manner and an excellent command of English; prior GP practice experience is desirable.
What the job involves
- Answer incoming calls as the first point of contact
- Take and relay messages accurately and efficiently
- Ensure calls are transferred smoothly and patient needs are met
- Support receptionists with administrative tasks
- Contact patients to book appointments
- Relay messages from the GP to patients
Qualifications
- GCSE Grade A to C in English and Maths
Skills & knowledge
- Professional, clear telephone voice
- Confident, polite telephone manner
- Excellent command of English
- Good interpersonal skills with patients at all levels
- Delivers excellent patient service
Other
- Outgoing, personable manner that enjoys patient contact
- Works well in a team
Nice to have
- Experience working in primary care or a GP practice
- Experience using EMIS Web
What’s offered
- Bonus scheme
- Career prospects within a GP surgery
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GP Telephonist in City of London employer: Gray's Inn Medical Practice
Gray's Inn Medical Practice is an exceptional employer, offering a unique opportunity for General Practitioners to thrive in a supportive and flexible environment. With no administrative burdens, ample parking, and coverage for congestion charges, our practice prioritises the well-being of our staff while fostering professional growth within the NHS framework. Join us to be part of a friendly, forward-thinking team dedicated to delivering high-quality primary care in the heart of London.
Contact Details:
Gray's Inn Medical Practice Recruitment Team
