At a Glance
- Tasks: Support clients in improving service management through the ServiceNow platform.
- Company: Join Grayce, a leader in technology-driven transformation for top UK organisations.
- Benefits: Gain hands-on experience, structured training, and access to 24/7 support.
- Other info: Enjoy significant salary growth linked to your development and industry accreditations.
- Why this job: Kickstart your career with direct client engagement and clear progression pathways.
- Qualifications: Basic knowledge of ServiceNow and strong communication skills are a plus.
The predicted salary is between 25000 - 32000 £ per year.
Type On Site - As a consultancy, we deliver services directly to our clients, meaning much of your work will be based on-site within their teams. This is a key part of your development and early career success.
Grayce specialises in delivering technology-driven change and transformation for some of the UK's most ambitious organisations. For over a decade, we have partnered with FTSE 100 and FTSE 250 companies to deploy high-performing early career talent into business‑critical transformation programmes. Our Accelerated Development Programme offers a structured, fast‑track route into industry.
About the Role
As a Graduate ServiceNow Consultant, you'll help organisations improve the way they manage services, processes, and technology through the ServiceNow platform. Working within client teams, you'll support the delivery, maintenance, and enhancement of digital workflows that enable businesses to operate more effectively. This is an excellent opportunity for graduates who are interested in technology, digital transformation, and consulting, and who enjoy solving problems, working with stakeholders, and continuously developing new skills.
What You'll Be Doing
- Supporting the administration and configuration of the ServiceNow platform
- Assisting with incident management and service delivery processes
- Troubleshooting system and user issues to identify effective solutions
- Working with stakeholders to understand requirements and improve business processes
- Supporting platform enhancements, testing, and implementation activities
- Contributing to digital transformation initiatives and continuous improvement projects
- Helping ensure services are delivered efficiently and in line with best practice
Technical Skills (Advantageous)
- Basic knowledge of the ServiceNow platform
- Understanding of ITIL and incident management processes
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication skills
- Familiarity with ServiceNow AI capabilities and emerging technologies
- Exposure to Agile ways of working
Why Work for Us?
- Gain valuable hands‑on experience working full‑time with leading organisations, supported by structured training and industry‑aligned development.
- Delivery Work directly with a client, delivering high‑quality outcomes in a professional, client‑facing environment.
- Receive dedicated coaching and support throughout your placement and development journey.
- Progression Complete a minimum of six industry‑recognised accreditations, with clear pathways for career progression and salary growth.
- Access our Employee Assistance Programme, offering 24/7 confidential support across financial, legal, health, and wellbeing areas.
- Our salaries are dictated by location and client demand, with significant annual salary increases linked to your development and progression.
