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For Companies At a Glance
- Tasks: Support IT operations by resolving customer enquiries and hardware issues daily.
- Company: GRAYCE drives transformation for top global companies, developing high-performing talent.
- Benefits: Enjoy a competitive salary, industry-recognised qualifications, and 24/7 wellness support.
- Why this job: Join a fast-track development programme with hands-on experience and mentorship from industry experts.
- Qualifications: Must have a 2:1 degree in a technical IT subject and prior IT experience.
- Other info: This role requires on-site work in London, with no visa sponsorship available.
The predicted salary is between 24000 - 32000 £ per year.
2:1 degree in a technical IT based subject
Previous experience in an IT role
Ability to work on site 5 days a week
Right to work in the UK unsponsored for the duration of the programme
Overview Of Role
Service Desk Support Analysts work as part of the IT Support Team, responsible for the day-to-day support operations. This includes taking customer enquiries, dealing with hardware issues, explaining and implementing possible solutions to the end customer, running automated diagnostic programmes, logging customer issues, tracking progress and escalating complex problems to more senior members of the team.
Opportunity:
You will embark on a journey of continuous learning, gaining industry-accredited qualifications, whilst getting hands-on experience working full time on site directly with prestigious FTSE100, 250, and 500 organisations.
Delivery:
You will typically work for one client, delivering high quality outcomes during your Grayce tenure. The skills required for exceptional client delivery include natural curiosity, proactivity, adaptability, effective communication and problem solving.
Mentoring:
Thrive under the guidance of our experienced Delivery Managers and Technical Trainers. They’ll be your go-to, offering support, insights, sharing experiences.
Progression:
Starting as an Analyst with the potential for significant salary progression, you will pick up invaluable skills and complete a minimum of 6 industry recognised accreditations during your time on the development programme.
What Makes a Great Grayce Analyst
- 2:1 Undergraduate Degree: An undergraduate degree with a minimum 2:1, especially in a technical field like Computer Science, Information Technology, or Business Information Systems.
- Technical Knowledge: We hugely value a solid foundation in technical concepts. This means being familiar with programming languages, understanding popular frameworks and tools used in software development, DevOps and testing.
- Analytical Problem Solving: We’re looking for analytical minds that can spot patterns and think creatively. Whether it’s dissecting complex issues or finding fresh angles, we highly value critical thinking skills and their application.
- Soft Skills: From effective communication styles to planning, organisation and a learning development mindset, Grayce is committed to building core consultancy skills. Stakeholder and time management are core skills we utilise every day and we look for examples of those through our interview process.
Why work for us?
- Competitive Salary: Starting at £28,000 with potential for significant growth.
- Industry Recognition: We help you embark on your journey with fully funded, industry-recognised qualifications designed to maximise your experience and put you in control of your career.
- Mentors and Coaches: Access a network of mentors and coaches dedicated to you, your experiences and development at Grayce.
- Wellness Support: We are here for you 24/7 with our Employee Assistance Programme, offering confidential assistance ranging from financial and legal support to health and well-being.
Graduate Service Desk Analyst - London employer: Grayce
Contact Detail:
Grayce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Service Desk Analyst - London
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Being able to discuss your experience with ticketing systems or remote support tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your problem-solving skills by practising with real-world scenarios. Think about how you would approach common IT issues, as demonstrating your analytical thinking can impress the interviewers.
✨Tip Number 3
Network with current or former employees of Grayce on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your responses during the interview.
✨Tip Number 4
Prepare to showcase your soft skills, especially communication and teamwork. Think of examples where you've successfully collaborated with others or resolved conflicts, as these are crucial for a Service Desk Analyst role.
We think you need these skills to ace Graduate Service Desk Analyst - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2:1 degree in a technical IT subject and any relevant experience in IT roles. Use specific examples to demonstrate your skills in problem-solving, communication, and technical knowledge.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the Graduate Service Desk Analyst role at Grayce. Mention how your background aligns with their requirements and express your eagerness to contribute to their team.
Highlight Relevant Skills: In your application, emphasise your analytical problem-solving abilities and familiarity with technical concepts. Provide examples of how you've used these skills in previous roles or projects.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Grayce
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical skills and knowledge relevant to the role. Be prepared to discuss programming languages, frameworks, and tools you are familiar with, as this will demonstrate your foundation in IT concepts.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles or projects. Highlight your analytical thinking and creativity in problem-solving, as these are key traits that Grayce values in their analysts.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Effective communication is crucial for a Service Desk Analyst, so be ready to explain technical concepts in a way that non-technical stakeholders can understand.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, the team you'll be working with, and the specific challenges faced by the Service Desk. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
