Service Manager

Service Manager – North Wales

£37 – 40k + £2400 car allowance

Home based with regular travel in the North Wales area.

Gray Healthcare are looking to recruit a Service Manager, who will be responsible for ensuring the financial viability of a portfolio of services across multiple sites in the North Wales area.

Typically, you will manage approximately 900 to 1,000 commissioned hours each week across four to five support packages (approximately). Providing direct line management for 30+ support workers, including bank staff.

This will involve coaching and mentoring these teams to deliver exceptional support and interventions, enabling those we support to live their best lives. It is important to cultivate a positive working culture that promotes the health and well-being of your teams, which will help with staff retention and foster a collaborative team environment.

The role focuses on business delivery and accountability for the financial stability of each support package within your portfolio. Managing multiple rotas and staffing requirements, along with employee recruitment and retention, is an essential part of this position.

This is a full-time position that requires 37.5 hours of work per week. Due to the provision of 24hr support, this role will operate on a rotational rota, Monday to Sunday, and will require flexibility within your hours. You will also be part of the Operational On-Call rota.

Key Responsibilities of the Service Manager:

• Always represent Gray Healthcare as a professional ambassador, embodying its vision and values in every interaction.
• Oversee the profit and loss (P&L) for each service to ensure that every package meets its budget targets and strict financial KPI’s are consistently met.
• Ensure that your services are fully compliant with the CQC Single Assessment Framework Inspection methodology
• Provide strong, effective leadership for day-to-day operations.
• Ensure that each of your services consistently delivers outstanding support to the people we support in accordance with the commissioned contract.
• Use data, research, and innovation to find ways to enhance performance and improve service delivery
• Ensure that Safeguarding underpins all discussion held in these forums.
• Engage your Support Workers in regular supervision and annual appraisal.
• Ensure that Safeguarding underpins all discussion held in these forums.
• Collaborate with all GHC business partners, including HR, Recruitment, Clinical Support, and Finance, to foster an open and honest culture within your teams.
• Manage all employee-related issues within your services portfolio.
• Collaborate with our HR partners to ensure compliance with Gray Healthcare’s people policies and procedures.
• Engage with Commissioners and work alongside our Business Development Managers to expand and develop services in your region.
• Coordinate closely with the Mobilisation Team and Clinical Leads to ensure that new business transitions meet agreed milestones and fully comply with the commissioned contract.
• Please note that this list is not exhaustive.

Essential Knowledge, Skills and Experience of the Service Manager:

• 5+ years’ experience in an operations leadership role, with a min Level 4+ qualification in Leadership or Management.
• Have a strong understanding of the issues faced by people with learning disability and/or mental health/complex needs and the support required within the CQC Hospital Directorate Inspection Methodology.
• Are well versed in risk management and risk mitigation.
• Are a Car Driver and have access to a vehicle to enable you to travel to multiple sites and undertake the full performance of your duties.
• Have sound knowledge of business functions like procurement, contracts and HR.
• Have strong business acumen and experience of managing budgets and P&L management.
• Outstanding communication and presentation abilities – both verbal and written. Excellent leadership, critical thinking and project management skills.
• Can demonstrate strong personal beliefs and values that are underpinned by Gray Healthcare’s values.
• Demonstrate that you have robust and resilient personality traits and can respond and function within high pressure environments.
• Can build relationships with key stakeholders.
• Can deliver change in both the short, medium, and long term.
• Have a working knowledge of commissioner/funding arrangements and relationships. Have a working knowledge and understanding of contract management
• Are IT Literate with experience of working with Microsoft Office applications. Finance systems and Client information management systems, online rostering.

Desirable Knowledge, Skills and Experience of the Service Manager:

• Have a clear understanding of clinical governance.
• Have experience of managing change

Benefits:

• Highly competitive salary
• Company pension
• Professional development
• 25 days annual leave
• 1 day annual leave increase after 12 months
• Blue light card

About Us

Gray Healthcare is a specialist Health & Social Care provider, supporting people with complex needs, disabilities and long-term conditions looking to step back into the community from in-patient support services.

At Gray Healthcare we offer our own dynamic approach to care, enabling people to move back into their own homes – into their own communities – giving them control of their life.

We create a bespoke support packages for each individual, with support from our own multi-disciplinary team, adaptable to meet all current and future needs #J-18808-Ljbffr