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- Tasks: Lead and mentor a team of Support Workers to provide exceptional care.
- Company: Join Gray Healthcare, a specialist provider supporting individuals with complex needs.
- Benefits: Enjoy a competitive salary, pension, 25 days leave, and professional development opportunities.
- Why this job: Make a real impact in people's lives while fostering a positive work culture.
- Qualifications: Experience in health and social care management and strong leadership skills required.
- Other info: Flexible working hours, including some evenings and weekends, with a focus on team well-being.
The predicted salary is between 24000 - 28000 £ per year.
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
£30 - £35k + £2400 car allowance
Monday to Friday 9am to 5pm + on call every 4 weeks
We are looking for an experienced Community Support Manager to lead teams who provide support in single-tenancy properties in the Shrewsbury and Crewe areas. The people that we support have complex support needs including acquired brain injury and mental health diagnosis. You will manage a team of Support Workers at each service, and you will coach and mentor the teams to deliver outstanding levels of support and intervention to enable those we support to live their best lives.
You’ll need to ensure that you can support the health and well-being of your teams and you will demonstrate that you can recruit and then retain your team members. You’ll embed a positive work life-balance culture, and you will ensure that you implement a minimum six week rolling rota in each of your services. You will be accountable for the financial stability of your portfolio and all aspects of budget expenditure.
Key Responsibilities:- Provide high quality, supportive line management to approximately 20 Support Workers.
- Utilise data, research and innovation to identify opportunities to improve performance and service delivery.
- Ensure that each of your services is underpinned and consistently delivers outstanding support to individuals in accordance with the commissioned contract.
- Conduct regular reviews of each person’s support through robust audit.
- Implement and monitor operational and contractual performance.
- Meet all Key Performance Indicators.
- Embed a culture of continuous quality improvement.
- Engage your team members in regular supervision and annual appraisal.
- Engage your teams in regular team meetings.
- Conduct spot checks at different times of the day and on different days of the week including weekends.
- Ensure that Safeguarding underpins all discussions and actions.
- Previous experience in operations management with the Health and Social Care industry.
- Charismatic leadership style that will inspire and motivate alongside excellent interpersonal and communication skills.
- A person-centred approach to customer service.
- Have a strong understanding of the issues faced by people with learning disability and/or mental health/complex needs and the support required within the CQC Hospital Directorate Inspection Methodology.
- Ability and willingness to work flexibly including some night, evening and weekends.
- Full UK Driving Licence and access to a suitable vehicle in order to attend services in your portfolio on a regular basis.
- Highly competitive salary
- Company pension
- Professional development
- 25 days annual leave
- 1 day annual leave increase after 12 months
- Blue light card
About Us: Gray Healthcare is a specialist Health and Social Care provider, supporting people with complex needs, disabilities and long-term conditions looking to step back into the community from in-patient support services. At Gray Healthcare, we offer our own dynamic approach to care, enabling people to move back into their own homes - into their own communities – giving them control of their life. We create a bespoke support package for each individual, with support from our own multi-disciplinary team, adaptable to meet all current and future needs.
Community Support Manager employer: Gray Healthcare
Contact Detail:
Gray Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Support Manager
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals with complex needs, such as acquired brain injuries and mental health issues. This knowledge will not only help you understand the role better but also demonstrate your commitment to supporting these individuals during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight instances where you've motivated staff, improved performance, or implemented innovative solutions in a similar setting.
✨Tip Number 3
Research Gray Healthcare's approach to care and their values. Being able to articulate how your personal philosophy aligns with theirs can set you apart from other candidates and show that you're genuinely interested in the organisation.
✨Tip Number 4
Prepare to discuss your experience with budget management and financial stability in previous roles. Be ready to provide specific examples of how you've successfully managed resources while ensuring high-quality service delivery.
We think you need these skills to ace Community Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management within the Health and Social Care industry. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the challenges faced by individuals with complex needs. Discuss your person-centred approach and how you plan to inspire and motivate your team to deliver outstanding support.
Highlight Relevant Skills: In your application, clearly outline your interpersonal and communication skills. Provide examples of how you've successfully engaged teams in supervision, appraisals, and meetings, as well as your experience with performance improvement.
Showcase Your Flexibility: Mention your willingness to work flexibly, including nights and weekends. This is crucial for the role, so provide examples of how you've adapted your schedule in previous positions to meet the needs of your team and the individuals you support.
How to prepare for a job interview at Gray Healthcare
✨Showcase Your Leadership Skills
As a Community Support Manager, your leadership style is crucial. Be prepared to discuss your previous experiences in managing teams, how you motivate and inspire others, and any specific examples of successful team management or mentoring.
✨Demonstrate Your Understanding of Complex Needs
Make sure to highlight your knowledge of the challenges faced by individuals with learning disabilities and mental health issues. Discuss how you've previously supported these individuals and how you plan to implement person-centred approaches in your role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to handle difficult situations, such as staff conflicts or safeguarding concerns, and be ready to explain your thought process and actions.
✨Emphasise Continuous Improvement
The role requires a commitment to quality improvement. Be ready to discuss how you've used data and feedback to enhance service delivery in the past, and share your ideas on how to foster a culture of continuous improvement within the team.
