Business Travel Consultant in Suffolk

Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, The Netherlands, Australia and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.

With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. And we always deliver… better!

If this all sounds like something you want to be a part of then we’d like to hear from you. We offer a fantastic work environment, with all the benefits and perks you’d expect from a forward-thinking and people-focussed organisation. And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family.

Our people are at the heart of our business and we’re recruiting for an experienced Business Travel Consultant to join our Out of Hours team working on a remote basis. We’re ideally looking for the successful candidate to work 30 hours per week, working every other weekend (10 hour shift on both Saturday and Sunday plus 1 hour unpaid lunch) and 3 x evening shifts per week (1 x 6 hour 6pm - midnight shift and 2 x 5 hours shifts, 6pm - 11pm) and on the week when not working the weekend to work 4 x evening shifts per week (6 hours shift 6pm - midnight). This is an exciting time to join us as we’re rapidly expanding our global operations.

What You’ll Do

Providing high levels of customer service you’ll:

• Handle enquiries and reservations ensuring that they are responded to professionally, arranging and confirming bookings and building traveller’s profiles to make sure that their needs are met.
• Carry out research for our clients to make sure they get the best deal.
• Process Travel tickets, reissues and documentation.
• Offer advice and guidance on available options to our clients for each itinerary including advice on visas, passport requirements and vaccinations.
• Handle refunds and cancellations.
• Help to train and support new staff as they join the team.

What we’re looking for

• You’ll be a motivated, passionate individual who has previous experience of working in business travel.
• Ideally, you’ll have experience using Sabre but we would consider other GDS systems.
• You’ll have an excellent telephone manner, excellent verbal reasoning skills and great attention to detail.
• You’ll have BA1 or equivalent.

What We Can Offer

Our people are our heartbeats, driving everything that we do. We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. This opportunity will allow our new team members to be part of our journey as we expand in the global market. As we value our people, we offer a range of great benefits including:

• Cash plan scheme (after probationary period).
• Competitive Bonus Scheme.
• Group Life Cover (after probationary period).
• EAP Scheme.
• Volunteering days with our chosen company charity.
• Travel Discounts.
• Shopping discounts.
• Christmas Savings Scheme.
• Season Ticket Loans.