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- Tasks: Provide top-notch customer service and manage travel bookings for clients.
- Company: Join a multi-award winning global travel management company with a people-focused culture.
- Benefits: Enjoy travel discounts, cash plans, life cover, and flexible working options.
- Why this job: Be part of an expanding team and make a real impact in the travel industry.
- Qualifications: Experience in business travel and proficiency in Sabre GDS preferred.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, Australia, The Netherlands and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.
With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. And we always deliver… better!
If this all sounds like something you want to be a part of then we’d like to hear from you. We offer a fantastic work environment, with all the benefits and perks you’d expect from a forward-thinking and people-focussed organisation. And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family.
Our people are at the heart of our business and we’re recruiting for an experienced Business Travel Consultant to join our Leamington Spa based team. This role will ideally be based full time at our Edinburgh office but we would consider a hybrid working pattern (3 days in the office and 2 days at home) after successful completion of your probation and/or training period (depending on skills and experience). This is an exciting time to join us as we’re rapidly expanding our operations team.
What You’ll Do
- Providing high levels of customer service, you’ll handle enquiries and reservations ensuring that they are responded to professionally, arranging and confirming bookings and building traveller’s profiles to make sure that their needs are met.
- Carry out research for our clients to make sure they get the best deal.
- Process E tickets and travel documentation.
- Offer advice and guidance on available options to our clients for each itinerary including advice on visas, passport requirements and vaccinations.
- Handle refunds and cancellations.
What we’re looking for
- You’ll be a motivated, passionate individual who has previous experience of working in business travel.
- Experience using Sabre GDS although Galileo experience would be considered.
- You’ll have an excellent telephone manner, excellent verbal reasoning skills and great attention to detail.
- Confident in dealing directly with our client on a face to face basis.
- You’ll be happy to work between the hours of 8am and 6pm on a rota basis.
What We Can Offer
Our people are our heartbeats, driving everything that we do. We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. This opportunity will allow our new team members to be part of our journey as we expand in the global market. As we value our people, we offer a range of great benefits including:
- Cash plan scheme (after probationary period has been completed)
- Group Life Cover (after probationary period has been completed)
- EAP Scheme
- Pension Scheme
- Volunteering days
- Travel Discounts
- Shopping discounts
- Christmas Savings Scheme
- Season Ticket Loans
Business Travel Consultant in Royal Leamington Spa employer: Gray Dawes Travel
Contact Detail:
Gray Dawes Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, attend events, and join relevant groups. You never know who might have the inside scoop on job openings at companies like Gray Dawes.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show them you understand their mission of providing high touch, high tech service. Tailor your answers to reflect how you can contribute to their goals.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing top-notch service, think of scenarios where you’ve gone above and beyond for clients. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Gray Dawes family.
We think you need these skills to ace Business Travel Consultant in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Travel Consultant role. Highlight your experience in business travel and any relevant skills, like using Sabre GDS. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for travel and customer service. Let us know why you’re excited about joining Gray Dawes and how you align with our values.
Showcase Your Attention to Detail: In the travel industry, details matter! Make sure your application is free from typos and errors. This shows us that you take pride in your work and understand the importance of accuracy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gray Dawes Travel
✨Know Your Stuff
Before the interview, make sure you research Gray Dawes Travel thoroughly. Understand their values, services, and what sets them apart in the travel industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Experience
Be ready to discuss your previous experience in business travel, especially with Sabre GDS or similar systems. Prepare specific examples of how you've handled client enquiries, managed bookings, or resolved issues. This will demonstrate your capability and confidence in the role.
✨Practice Your Communication Skills
Since excellent verbal reasoning and a professional telephone manner are key for this role, practice answering common interview questions out loud. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as confident and articulate.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the company culture, team dynamics, or future projects. This shows that you're not just interested in the job, but also in how you can contribute to the company's success and fit into their team.
