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For Companies At a Glance
- Tasks: Provide top-notch customer service, handle bookings, and support clients with travel arrangements.
- Company: Join a multi-award winning global travel management company with a people-focused culture.
- Benefits: Enjoy competitive bonuses, travel discounts, and a supportive work environment.
- Why this job: Be part of a rapidly expanding team and make a real impact in the travel industry.
- Qualifications: Experience in business travel and excellent communication skills are essential.
- Other info: Flexible working hours with opportunities for career growth and personal development.
The predicted salary is between 30000 - 42000 £ per year.
Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, The Netherlands, Australia and the United States. Established in 1865, we are constantly growing by using technology and our passion for what we do to keep evolving. With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we are not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We are there as an extension of our clients' own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives.
We are recruiting for an experienced Business Travel Consultant to join our Out of Hours team working on a remote basis. We are ideally looking for the successful candidate to work 30 hours per week, working every other weekend (10 hour shift on both Saturday and Sunday plus 1 hour unpaid lunch) and 3 x evening shifts per week (1 x 6 hour 6pm - midnight shift and 2 x 5 hours shifts, 6pm - 11pm) and on the week when not working the weekend to work 4 x evening shifts per week (6 hours shift 6pm - midnight). This is an exciting time to join us as we are rapidly expanding our global operations.
What You’ll Do
- Providing high levels of customer service you will handle enquiries and reservations ensuring that they are responded to professionally, arranging and confirming bookings and building traveller's profiles to make sure that their needs are met.
- Carry out research for our clients to make sure they get the best deal.
- Process travel tickets, reissues and documentation.
- Offer advice and guidance on available options to our clients for each itinerary including advice on visas, passport requirements and vaccinations.
- Handle refunds and cancellations.
- Help to train and support new staff as they join the team.
What we’re looking for
- You will be a motivated, passionate individual who has previous experience of working in business travel.
- Ideally, you will have experience using Sabre but we would consider other GDS systems.
- You will have an excellent telephone manner, excellent verbal reasoning skills and great attention to detail.
- You will have BA1 or equivalent.
What We Can Offer
Our people are our heartbeats, driving everything that we do. We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. This opportunity will allow our new team members to be part of our journey as we expand in the global market. As we value our people, we offer a range of great benefits including:
- Cash plan scheme (after probationary period)
- Competitive Bonus Scheme
- Group Life Cover (after probationary period)
- EAP Scheme
- Volunteering days with our chosen company charity
- Travel Discounts
- Shopping discounts
- Christmas Savings Scheme
- Season Ticket Loans
Business Travel Consultant in Portsmouth employer: Gray Dawes Travel
Contact Detail:
Gray Dawes Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who might know someone at Gray Dawes. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Gray Dawes and their approach to business travel. Show us you understand our values and how you can contribute to our high touch, high tech service.
✨Tip Number 3
Practice your phone skills! Since you'll be handling enquiries, make sure you're comfortable speaking clearly and confidently. Role-play with a friend to nail that perfect telephone manner.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're keen and ready to join the Gray Dawes family!
We think you need these skills to ace Business Travel Consultant in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Travel Consultant role. Highlight your relevant experience in business travel and any specific skills that match what we're looking for, like using GDS systems or providing top-notch customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about travel and how your values align with ours at Gray Dawes. Be genuine and let your personality come through!
Showcase Your Attention to Detail: In the travel industry, details matter! Make sure your application is free from typos and errors. This shows us you care about quality and are ready to handle the meticulous nature of travel bookings.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Gray Dawes Travel
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of business travel. Understand the latest trends, tools, and technologies in the industry. Familiarise yourself with GDS systems like Sabre, as well as the specific services offered by Gray Dawes Travel.
✨Showcase Your Customer Service Skills
Since this role is all about providing high levels of customer service, prepare examples from your past experiences where you went above and beyond for a client. Be ready to discuss how you handle difficult situations and ensure client satisfaction.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the company and the role. Ask about their approach to client relationships or how they integrate technology into their services. This demonstrates your enthusiasm and helps you gauge if it’s the right fit for you.
✨Be Flexible and Adaptable
Given the nature of the role, highlight your ability to work flexible hours and adapt to changing situations. Share examples of how you've successfully managed your time and workload in previous roles, especially in a fast-paced environment.