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For Companies At a Glance
- Tasks: Provide top-notch customer service, handle bookings, and support clients with travel arrangements.
- Company: Join a multi-award winning global travel management company with a people-focused culture.
- Benefits: Enjoy competitive bonuses, travel discounts, and a supportive work environment.
- Why this job: Be part of a rapidly expanding team and make a real impact in the travel industry.
- Qualifications: Experience in business travel and excellent communication skills are essential.
- Other info: Flexible working hours with opportunities for career growth and personal development.
The predicted salary is between 30000 - 42000 £ per year.
Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, The Netherlands, Australia and the United States. Established in 1865, we are constantly growing by using technology and our passion for what we do to keep evolving. With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we are not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We are there as an extension of our clients' own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives.
If this all sounds like something you want to be a part of then we would like to hear from you. We offer a fantastic work environment, with all the benefits and perks you would expect from a forward-thinking and people-focused organisation. We are always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family.
Our people are at the heart of our business and we are recruiting for an experienced Business Travel Consultant to join our Out of Hours team working on a remote basis. We are ideally looking for the successful candidate to work 30 hours per week, working every other weekend (10 hour shift on both Saturday and Sunday plus 1 hour unpaid lunch) and 3 x evening shifts per week (1 x 6 hour 6pm - midnight shift and 2 x 5 hours shifts, 6pm - 11pm) and on the week when not working the weekend to work 4 x evening shifts per week (6 hours shift 6pm - midnight). This is an exciting time to join us as we are rapidly expanding our global operations.
What You’ll Do
- Providing high levels of customer service you will handle enquiries and reservations ensuring that they are responded to professionally, arranging and confirming bookings and building traveller's profiles to make sure that their needs are met.
- Carry out research for our clients to make sure they get the best deal.
- Process travel tickets, reissues and documentation.
- Offer advice and guidance on available options to our clients for each itinerary including advice on visas, passport requirements and vaccinations.
- Handle refunds and cancellations.
- Help to train and support new staff as they join the team.
What we’re looking for
- You will be a motivated, passionate individual who has previous experience of working in business travel.
- Ideally, you will have experience using Sabre but we would consider other GDS systems.
- You will have an excellent telephone manner, excellent verbal reasoning skills and great attention to detail.
- You will have BA1 or equivalent.
What We Can Offer
Our people are our heartbeats, driving everything that we do. We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. This opportunity will allow our new team members to be part of our journey as we expand in the global market. As we value our people, we offer a range of great benefits including:
- Cash plan scheme (after probationary period)
- Competitive Bonus Scheme
- Group Life Cover (after probationary period)
- EAP Scheme
- Volunteering days with our chosen company charity
- Travel Discounts
- Shopping discounts
- Christmas Savings Scheme
- Season Ticket Loans
Business Travel Consultant in Newcastle upon Tyne employer: Gray Dawes Travel
Contact Detail:
Gray Dawes Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work at Gray Dawes Travel. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching Gray Dawes Travel thoroughly. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit into their culture and can contribute to their mission.
✨Tip Number 3
Showcase your customer service skills during the interview. As a Business Travel Consultant, you'll need to demonstrate that you can handle enquiries professionally and provide top-notch service. Share examples from your past experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Gray Dawes family.
We think you need these skills to ace Business Travel Consultant in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Travel Consultant role. Highlight your relevant experience in business travel and any specific skills that match what we're looking for, like using GDS systems or providing top-notch customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about travel and how your values align with ours at Gray Dawes. Be genuine and let your personality come through!
Showcase Your Attention to Detail: In the travel industry, details matter! Make sure your application is free from typos and errors. This shows us that you take pride in your work and understand the importance of accuracy in our field.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gray Dawes Travel
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of business travel and the specific services offered by Gray Dawes Travel. Familiarise yourself with their approach to customer service and how they integrate technology into their operations. This will show that you're genuinely interested in the role and understand what it entails.
✨Showcase Your Experience
Be ready to discuss your previous experience in business travel, especially any work with GDS systems like Sabre. Prepare examples of how you've handled customer enquiries, managed bookings, or resolved issues in the past. This will help demonstrate your capability and fit for the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask during the interview. Inquire about the team dynamics, the company culture, or how they measure success in the Out of Hours team. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Demonstrate Your Flexibility
Since the role involves working evenings and weekends, be prepared to discuss your availability and willingness to adapt to the schedule. Highlight any previous experiences where you've successfully managed flexible working hours, as this will reassure them of your commitment to the role.