At a Glance
- Tasks: Quality check long haul quotes and ensure the best options for clients.
- Company: Join a multi-award winning global travel management company.
- Benefits: Enjoy competitive bonuses, travel discounts, and a supportive work environment.
- Other info: Hybrid working pattern with opportunities for professional growth.
- Why this job: Be part of a dynamic team expanding in the global market.
- Qualifications: Experience in operations with extensive airfare and ticketing knowledge.
The predicted salary is between 30000 - 40000 £ per year.
Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, The Netherlands, Canada, Australia, New Zealand and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving. With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. And we always deliver… better!
If this all sounds like something you want to be a part of then we'd like to hear from you. We offer a fantastic work environment, with all the benefits and perks you’d expect from a forward-thinking and people-focussed organisation. Our people are at the heart of our business and we’re recruiting for an experienced Fares Specialist to join our UK based team. You'll be based at one of our UK offices. This role is based on a hybrid working pattern (3 days in the office and 2 at home) after an initial training period. This is an exciting time to join us as we’re rapidly expanding our global operations.
What You’ll Do
- Quality check long haul quotes from consultant to client, ensuring best options are included for client and business.
- Switch selling to company preferred suppliers where appropriate.
- Monitor queues to look for any missed opportunities up until departure.
- Coordinate with supplier relations to highlight and promote any promotional or sale fares.
- Deliver staff training on fares and selling skills.
- Assist with queries from consultants on refunds, reissues and pricing.
- Communicate with staff and/or client when lower fares become available.
- Rebook and reticket when appropriate.
What We're Looking For
- Operations Experience.
- Proven track record.
- Extensive airfare and ticketing knowledge.
- Extensive GDS knowledge and multicurrency PCCs.
- Internal fares and ticketing training.
- High level of professionalism.
- Excellent communicator.
- Excellent organisational skills.
- Tenacious team player.
- Attention to detail.
What We Can Offer
Our people are our heartbeats, driving everything that we do. We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. This opportunity will allow our new team members to be part of our journey as we expand in the global market. As we value our people, we offer a range of great benefits including:
- Cash plan scheme (after probationary period).
- Competitive Bonus Scheme.
- Group Life Cover (after probationary period).
- EAP Scheme.
- Volunteering days with our chosen company charity.
- Travel Discounts.
- Shopping discounts.
- Christmas Savings Scheme.
- Season Ticket Loans.
Fares Specialist in London employer: Gray Dawes Travel
Gray Dawes Travel is an exceptional employer that prioritises its people, offering a vibrant work culture and a range of benefits including competitive bonuses, travel discounts, and a cash plan scheme. With a commitment to employee growth and a hybrid working model, team members can thrive in a supportive environment while contributing to the company's exciting global expansion. Join us to be part of a forward-thinking organisation that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Fares Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at Gray Dawes. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Gray Dawes, their values, and what makes them tick. Show us you’re not just another candidate but someone who truly gets our mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience with fares and ticketing, and how you can contribute to our high-touch, high-tech approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application lands right in front of us. Plus, it shows you’re serious about joining the Gray Dawes family!
We think you need these skills to ace Fares Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fares Specialist role. Highlight your operations experience, airfare knowledge, and any relevant GDS skills. We want to see how your background aligns with what we do at Gray Dawes!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for travel management and how you can contribute to our high touch, high tech approach. Let us know why you’re excited about joining the Gray Dawes family.
Show Off Your Communication Skills:As a Fares Specialist, communication is key! Make sure your application reflects your professionalism and organisational skills. We love clear, concise writing that gets straight to the point, so keep it sharp!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you in the loop for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Gray Dawes Travel
✨Know Your Fares Inside Out
Make sure you brush up on your airfare and ticketing knowledge before the interview. Familiarise yourself with the latest trends in the travel industry, especially regarding long-haul flights and preferred suppliers. This will show that you're not just interested in the role but also passionate about the field.
✨Showcase Your Communication Skills
As a Fares Specialist, you'll need to communicate effectively with both clients and colleagues. Prepare examples of how you've successfully handled queries or resolved issues in the past. This will demonstrate your professionalism and ability to work as part of a team.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities, especially when monitoring queues for missed opportunities. Share specific strategies you've used to stay organised and ensure nothing slips through the cracks, as attention to detail is crucial in this role.
✨Emphasise Your Team Spirit
Gray Dawes values teamwork, so be prepared to talk about your experiences working collaboratively. Share instances where you've trained others or contributed to team success, showing that you're not just a lone wolf but someone who thrives in a supportive environment.
