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- Tasks: Provide top-notch customer service, handle bookings, and support new team members.
- Company: Join Gray Dawes Travel, a global leader in travel management since 1865.
- Benefits: Enjoy hybrid working, competitive leave, bonuses, and discounts on travel and shopping.
- Why this job: Be part of a passionate team driving global expansion with a focus on client satisfaction.
- Qualifications: Previous business travel experience and excellent communication skills are essential.
- Other info: Work remotely with flexible evening and weekend shifts, perfect for students!
The predicted salary is between 30000 - 42000 £ per year.
Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, Australia, The Netherlands and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.
With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. And we always deliver… better!
If this all sounds like something you want to be a part of then we\’d like to hear from you. We offer a fantastic work environment, with all the benefits and perks you’d expect from a forward-thinking and people-focussed organisation. And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family.
Our people are at the heart of our business and we’re recruiting for an experienced Business Travel Consultant to join our Edinburgh based team. This role will ideally be based full time at our Edinburgh office but we would consider a hybrid working pattern (3 days in the office and 2 days at home) after successful completion of your probation and training period. This is an exciting time to join us as we’re rapidly expanding our operations team.
What You’ll Do
Providing high levels of customer service, you’ll:
- Handle enquiries and reservations ensuring that they are responded to professionally, arranging and confirming bookings and building traveller’s profiles to make sure that their needs are met.
- Carry out research for our clients to make sure they get the best deal.
- Process E tickets and travel documentation.
- Offer advice and guidance on available options to our clients for each itinerary including advice on visas, passport requirements and vaccinations.
- Handle refunds and cancellations.
What we’re looking for
- You’ll be a motivated, passionate individual who has previous experience of working in business travel.
- Experience using Sabre GDS although Galileo experience would be considered.
- You’ll have an excellent telephone manner, excellent verbal reasoning skills and great attention to detail.
- Confident in dealing directly with our client on a face to face basis.
- You’ll be happy to work between the hours of 8am and 6pm on a rota basis.
What We Can Offer
Our people are our heartbeats, driving everything that we do. We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. This opportunity will allow our new team members to be part of our journey as we expand in the global market. As we value our people, we offer a range of great benefits including:
- Cash plan scheme (after probationary period has been completed)
- Group Life Cover (after probationary period has been completed)
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Contact Detail:
Gray Dawes Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant
✨Tip Number 1
Familiarise yourself with the latest trends in business travel. Understanding the current market and technology used in travel management will help you stand out during interviews, showing that you're proactive and knowledgeable about the industry.
✨Tip Number 2
Network with professionals in the travel industry, especially those who work in business travel. Attend relevant events or join online forums to connect with others, as personal recommendations can often lead to job opportunities.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to common scenarios faced by Business Travel Consultants. This could include handling difficult customer situations or providing solutions for complex travel itineraries.
✨Tip Number 4
Showcase your experience with Travelport and Sabre if you have it. If not, consider taking a short course or tutorial to get familiar with these systems, as this knowledge can significantly boost your chances of landing the job.
We think you need these skills to ace Business Travel Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business travel. Emphasise any previous roles where you provided high levels of customer service, handled enquiries, or used systems like Travelport and Sabre.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your understanding of Gray Dawes Travel's values. Mention how your skills align with their focus on client service and technology.
Highlight Relevant Skills: In your application, clearly outline your skills such as excellent telephone manner, attention to detail, and verbal reasoning. Provide examples of how you've successfully used these skills in past roles.
Show Enthusiasm for the Role: Express your excitement about the opportunity to join Gray Dawes Travel. Mention specific aspects of the job description that resonate with you, such as the chance to work in a remote team and contribute to their global expansion.
How to prepare for a job interview at Gray Dawes Travel
✨Research the Company
Before your interview, take some time to learn about Gray Dawes Travel. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Experience
Be prepared to discuss your previous experience in business travel. Highlight specific examples where you've provided excellent customer service, handled complex bookings, or resolved issues. This will demonstrate your capability and fit for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle various situations in a travel consultancy role. Think about past experiences and how you can apply those lessons to potential challenges you might face at Gray Dawes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, company culture, or future growth plans. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
