Business Travel Consultant

Overview

Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, Australia, The Netherlands and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving. We’re looking for an experienced Business Travel Consultant to join our Colchester-based team on a hybrid pattern (3 days in the office and 2 days at home) after an initial training period. This is an exciting time to join us as we’re rapidly expanding our operations team.

We’re focused on offering a high touch, high tech, high content experience, working as an extension of our clients’ own organisations – their out-of-house travel department. We’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family.

What You’ll Do

• Provide high levels of customer service: handle enquiries and reservations, respond professionally, arrange and confirm bookings, and build traveller profiles to meet their needs.
• Carry out research for clients to ensure they get the best deal.
• Process e-tickets and travel documentation.
• Offer advice and guidance on available options for each itinerary, including visas, passport requirements and vaccinations.
• Handle refunds and cancellations.

What we’re looking for

• You’ll be a motivated, passionate individual who has previous experience of working in business travel.
• You’ll have an excellent telephone manner, excellent verbal reasoning skills and great attention to detail.
• Confident in dealing directly with clients on a face-to-face basis.
• You’ll be happy to work between 8am and 6pm on a rota basis.

What We Can Offer

• Cash plan scheme (after probationary period has been completed)
• Group Life Cover (after probationary period has been completed)
• Volunteering days
• Christmas Savings Scheme
• Season Ticket Loans

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service
• Travel Arrangements