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- Tasks: Provide top-notch customer service, handle bookings, and support new team members.
- Company: Join Gray Dawes Travel, a global leader in travel management since 1865.
- Benefits: Enjoy hybrid working, competitive leave, bonuses, and discounts on travel and shopping.
- Why this job: Be part of a passionate team driving global expansion with a focus on client satisfaction.
- Qualifications: Previous business travel experience and familiarity with Travelport & Sabre preferred.
- Other info: Work remotely with flexible evening and weekend shifts, perfect for students!
The predicted salary is between 30000 - 42000 £ per year.
Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, The Netherlands, Australia and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.
With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. And we always deliver… better!
If this all sounds like something you want to be a part of then we’d like to hear from you. We offer a fantastic work environment, with all the benefits and perks you’d expect from a forward-thinking and people-focussed organisation. And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family.
Our people are at the heart of our business and we’re recruiting for an experienced Business Travel Consultant to join our Out of Hours team working on a remote basis. We’re ideally looking for the successful candidate to work 30 hours per week, working every other weekend (10 hour shift on both Saturday and Sunday plus 1 hour unpaid lunch) and 3 x evening shifts per week (1 x 6 hour 6pm - midnight shift and 2 x 5 hours shifts, 6pm - 11pm) and on the week when not working the weekend to work 4 x evening shifts per week (6 hours shift 6pm - midnight). This is an exciting time to join us as we’re rapidly expanding our global operations.
What You’ll Do
- Providing high levels of customer service you’ll handle enquiries and reservations ensuring that they are responded to professionally, arranging and confirming bookings and building traveller’s profiles to make sure that their needs are met.
- Carry out research for our clients to make sure they get the best deal.
- Process Travel tickets, reissues and documentation.
- Offer advice and guidance on available options to our clients for each itinerary including advice on visas, passport requirements and vaccinations.
- Handle refunds and cancellations.
- Help to train and support new staff as they join the team.
What we’re looking for
- You’ll be a motivated, passionate individual who has previous experience of working in business travel.
- Ideally, you’ll have experience using Travelport & Sabre.
- You’ll have an excellent telephone manner, excellent verbal reasoning skills and great attention to detail.
- You’ll have BA1 or equivalent.
What We Can Offer
Our people are our heartbeats, driving everything that we do. We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. This opportunity will allow our new team members to be part of our journey as we expand in the global market. As we value our people, we offer a range of great benefits including:
- Competitive annual leave plus bank holidays.
- Hybrid Working.
- Competitive Bonus Scheme.
- Group Life Cover.
- EAP Scheme.
- Volunteering days with our chosen company charity.
- Travel Discounts.
- Shopping discounts.
- Christmas Savings Scheme.
- Season Ticket Loans.
Business Travel Consultant employer: Gray Dawes Travel
Contact Detail:
Gray Dawes Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant
✨Tip Number 1
Familiarise yourself with the latest trends in business travel and technology. Understanding how companies like Gray Dawes leverage tech to enhance client experiences will show your passion for the industry during interviews.
✨Tip Number 2
Network with current or former employees of Gray Dawes Travel on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed as a Business Travel Consultant.
✨Tip Number 3
Prepare to discuss specific scenarios where you've provided exceptional customer service in your previous roles. Highlighting your experience with handling enquiries and reservations will resonate well with the hiring team.
✨Tip Number 4
Research common challenges faced in the business travel sector, such as managing last-minute changes or cancellations. Being able to articulate how you would handle these situations can set you apart from other candidates.
We think you need these skills to ace Business Travel Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business travel. Emphasise any previous roles where you provided high levels of customer service, handled enquiries, or worked with travel management systems like Travelport and Sabre.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your understanding of Gray Dawes Travel's values. Mention specific examples of how you've met client needs in past roles and how you can contribute to their mission.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as excellent communication, attention to detail, and the ability to work under pressure. Provide examples of how you've demonstrated these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Business Travel Consultant.
How to prepare for a job interview at Gray Dawes Travel
✨Research the Company
Before your interview, take some time to learn about Gray Dawes Travel. Understand their values, services, and recent developments in the travel industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Experience
Be prepared to discuss your previous experience in business travel. Highlight specific examples where you've provided excellent customer service, handled complex bookings, or resolved issues. This will demonstrate your capability and fit for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle various situations in a travel consultancy role. Think about past experiences where you had to think on your feet or provide solutions under pressure, and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, company culture, or future projects. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
