At a Glance
- Tasks: Assist clients with travel bookings and provide top-notch customer service.
- Company: Join Gray Dawes, a leading business travel company with a supportive team.
- Benefits: Gain valuable experience, receive training, and enjoy a friendly work environment.
- Other info: Opportunity for growth and learning in a dynamic industry.
- Why this job: Kickstart your career in travel while helping clients create amazing journeys.
- Qualifications: No prior experience needed; just a passion for travel and great communication skills.
The predicted salary is between 18000 - 25000 £ per year.
We are currently recruiting for a Business Travel Apprentice to join Gray Dawes as part of our expanding Operations Team. We will train you as part of your apprenticeship to ensure you are able to respond to enquiries from our clients to offer them the best possible service.
Responsibilities:
- Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company’s travel policy.
- Offer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel.
- Give clients accurate information pertaining to their planned itinerary including visa and passport information.
- Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision.
- Offer ancillary services to clients such as car hire, hotels, private car transfers, parking, etc.
- Confirm all booking information – fares; itineraries; e-ticket details; changes – within specified deadlines.
- Build and update travelers’ profiles so that their needs and requirements can be met as accurately as possible (offline).
- Be familiar with Gray Dawes preferred suppliers and offer these when appropriate, for example Lime, E-Global.
- Ensure that the profile and booking systems are 100% accurate and up to date all the time.
- Ensure that all tickets are issued within specified deadlines.
- Arrange hotel billbacks.
- Handle rail refunds and enquiries.
- Be mindful of and flag any potential fraud risks.
- Put customers first and deliver the best possible service at all times.
- Adhere to all relevant policies, operating procedures and standards at all times.
- Attend staff meetings and training sessions as required.
- Always work with due care and attention to ensure the personal safety of yourself and others.
- Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
Business Travel Apprentice in Royal Leamington Spa employer: GRAY DAWES GROUP
At Gray Dawes, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work culture. As a Business Travel Apprentice, you will receive comprehensive training and mentorship, ensuring your professional growth while working in a collaborative environment that values client satisfaction and teamwork. Located in a vibrant area, our company offers unique opportunities for career advancement and the chance to be part of a forward-thinking team dedicated to delivering outstanding travel solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Apprentice in Royal Leamington Spa
✨Get Involved in Local Travel Events
Check out local travel fairs and tourism expos in your area—these are perfect for meeting potential employers and getting your foot in the door. Many companies like to hire apprentices directly from these events, so make sure to bring your A-game and be ready to chat about your passion for travel!
✨Leverage Your Academic Connections
If you’re studying tourism or a related course, tap into your uni's career services. They often have connections with companies looking for apprentices, plus they might host workshops or guest talks from industry professionals. These can be golden opportunities to impress potential employers.
✨Dive Into Travel Communities Online
Join online travel forums or social media groups where travel professionals hang out—think Facebook groups or LinkedIn communities. Share your insights and engage in discussions! The more visible you are, the better your chances of being noticed by companies like GRAY DAWES GROUP that might be on the lookout for apprentices.
✨Apply Directly Through Our Website!
Don’t forget to check out GRAY DAWES GROUP’s website for their apprenticeship openings. Applying directly can often set you apart from the crowd. Make your application stand out by showcasing your enthusiasm for travel and any relevant experience, even if it’s from a hobby or volunteer work!
We think you need these skills to ace Business Travel Apprentice in Royal Leamington Spa
Some tips for your application 🫡
Show Your Passion for Travel:In your cover letter, let your enthusiasm for travel and tourism shine through! Mention any dreamy destinations you've visited or unique experiences you've had. This helps us see your genuine interest in the industry and how you can bring that passion to GRAY DAWES GROUP.
Highlight Customer Service Skills:For travel and tourism roles, customer service is key! Be sure to include any relevant experience you have in dealing with customers, whether it’s in a previous job or through volunteer work. Emphasising your transferable skills in communication and problem-solving can set you apart from other candidates.
Tailor Your CV to the Role:When crafting your CV, make it specific to the apprenticeship role. List any relevant studies or courses related to travel, hospitality, or tourism. Include specific projects or experiences that showcase what you have learned or how you've applied those skills practically, like event planning or travel organisation.
Focus on Learning Potential:As an applicant for an apprenticeship, we want to see your eagerness to learn! In your application, mention what you hope to gain from this opportunity and how it aligns with your career goals in the travel industry. Let us know you're willing to jump in and make the most of your experience with us at GRAY DAWES GROUP.
How to prepare for a job interview at GRAY DAWES GROUP
✨Show Off Your Passion for Travel
We know you’re excited about the travel and tourism industry, so let that shine through in your interview! Prepare to share your travel experiences, favourite destinations, or any travel-related projects you've worked on. This not only shows your enthusiasm but also lets interviewers at GRAY DAWES GROUP know you're genuinely invested in the role of Business Travel Apprentice.
✨Brush Up on Travel Trends
Given this is an apprenticeship in travel and tourism, staying updated on current trends is key. Familiarise yourself with popular travel destinations, emerging tourism technologies, and sustainability practices. Being able to discuss these topics during your interview could really make you stand out to GRAY DAWES GROUP!
✨Prepare for Customer Service Scenarios
In the travel and tourism field, you're bound to face customer service questions during your interview. Be ready to tackle hypothetical situations, like handling a delayed flight or accommodating a difficult customer. This will demonstrate your problem-solving skills and ability to remain calm under pressure, which is essential for Business Travel Apprentice.
✨Flexibility is Your Best Friend
As an apprentice, you’ll want to show that you’re adaptable and eager to learn. Be open about your desire to take on various tasks, from assisting with bookings to managing social media for GRAY DAWES GROUP. Highlighting your willingness to tackle different aspects of the role will show how well you fit into their team!
