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- Tasks: Respond to out-of-hours enquiries and provide expert advice to clients.
- Company: Join a dynamic team dedicated to delivering exceptional travel services.
- Benefits: Enjoy flexible working hours and opportunities for professional development.
- Why this job: Be part of a fast-paced environment where your skills make a real impact.
- Qualifications: No specific experience required; just a passion for customer service and learning.
- Other info: Ideal for students looking to gain valuable industry experience.
The predicted salary is between 28800 - 43200 £ per year.
We’re recruiting for a highly experienced Out of Hours Consultant to join our Out of Hours team working remotely. This role will be working 30 hours per week on average, alternate weekends and 2 evenings per week (36 hours) on one week and 4 evenings the alternate week (24 hours).
- Book and confirm flights, cars, hotel, transfers, Eurostar, UK Rail, and any third‑party requirements for clients using relevant GDS and in‑house booking tools whilst adhering to and policing Client profiles & policies.
- Document all actions taken accurately within the Passenger Name Record (PNR).
- Issue and reissue Tickets, creating EMD where applicable.
- Liaise and set up bill payments to hotels, and arrange any billback required in line with Company policy.
- Maintain a high level of professionalism and a positive attitude while performing work that is subject to critical time constraints.
- Put customers first and deliver the best possible service at all times.
- Always work with due care and attention to ensure the personal safety of yourself and others.
- Attend staff meetings and training sessions as required.
- Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
- Maintain flexibility in learning newly introduced job skills and/or changing duties.
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Out of Hours Consultant employer: GRAY DAWES GROUP
Contact Detail:
GRAY DAWES GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Consultant
✨Tip Number 1
Familiarise yourself with the Global Distribution Systems (GDS) and in-house booking tools mentioned in the job description. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled high-pressure situations in the past. This role requires maintaining professionalism under critical time constraints, so be ready to discuss your approach to prioritising client needs.
✨Tip Number 3
Research common travel policies and procedures, especially those related to bill payments and ticketing. Being knowledgeable about these processes will help you stand out as a candidate who is proactive and well-prepared for the responsibilities of the role.
✨Tip Number 4
Network with current or former employees of StudySmarter to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during interviews and show that you're a great fit for the team.
We think you need these skills to ace Out of Hours Consultant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Out of Hours Consultant position. Tailor your application to highlight relevant experience and skills that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided customer service, managed bookings, or worked under time constraints. Use specific examples to demonstrate your ability to handle out-of-hours enquiries effectively.
Showcase Industry Knowledge: Mention any industry knowledge or experience you have that relates to travel bookings, GDS systems, or client management. This will show that you are well-prepared for the role and can provide expert advice to clients.
Professional Presentation: Ensure your CV and cover letter are professionally formatted and free from errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at GRAY DAWES GROUP
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of the travel industry during the interview. Be prepared to discuss recent trends, challenges, and how you can apply your knowledge to provide expert advice to clients.
✨Familiarise Yourself with GDS Systems
Since you'll be using Global Distribution Systems (GDS) for bookings, it’s crucial to have a basic understanding of how these systems work. If possible, mention any experience you have with specific GDS platforms to show your readiness for the role.
✨Emphasise Customer Service Skills
This role is all about putting customers first. Prepare examples from your past experiences where you went above and beyond to ensure customer satisfaction, especially under pressure or tight deadlines.
✨Demonstrate Flexibility and Adaptability
The job requires maintaining flexibility in learning new skills and adapting to changing duties. Share instances where you successfully adapted to new situations or took on additional responsibilities to highlight your willingness to grow.
