At a Glance
- Tasks: Provide top-notch customer service, handle bookings, and support clients with travel arrangements.
- Company: Join a multi-award winning global travel management company with a people-focused culture.
- Benefits: Enjoy competitive bonuses, travel discounts, and a supportive work environment.
- Other info: Flexible part-time roles available with opportunities for professional development.
- Why this job: Be part of a dynamic team that values your skills and offers career growth.
- Qualifications: Experience in business travel and proficiency in Sabre is essential.
The predicted salary is between 24300 - 29700 £ per year.
Please only apply for this position if you are currently working in Business Travel and have Sabre experience.
Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, The Netherlands, Australia, Canada and the United States.
Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.
With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants.
We’re there as an extension of our clients’ own organisations – their out-of-house travel department.
We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives.
And we always deliver… better!
If this all sounds like something you want to be a part of then we'd like to hear from you.
We offer a fantastic work environment, with all the benefits and perks you’d expect from a forward-thinking and people-focussed organisation.
And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family.
Our people are at the heart of our business and we’re recruiting for two experienced Business Travel Consultants to join our Out of Hours team working on a remote basis.
- There are two different part time positions which are as follows;
- Part time 30 hours per week, working every weekend (10 hour shift on both Saturday and Sunday less a 1 hour unpaid lunch) and 2 x evening shifts per week on a Tuesday and Thursday (6 hours 6pm - midnight shift ).
- Part time average 30 hours per week, Week 1 (36 hours per week)
- working 3 evenings per week (2 x 5 hour shifts plus 1 x 6 hours shift) plus working alternate weekends (11 hour shift on both Saturday and Sunday less a 1 hour unpaid lunch) Week 2 (24 hours per week) - working 4 evenings per week (6 hour shifts from 6pm- midnight Tuesday - Friday.
- What You’ll Do
- Providing high levels of customer service you’ll;
- Handle enquiries and reservations ensuring that they are responded to professionally, arranging and confirming bookings and building traveller’s profiles to make sure that their needs are met
- Carry out research for our clients to make sure they get the best deal
- Process Travel tickets, reissues and documentation
- Offer advice and guidance on available options to our clients for each itinerary including advice on visas, passport requirements and vaccinations
- Handle refunds and cancellations
- Help to train and support new staff as they join the team
- What we’re looking for
- You’ll be a motivated, passionate individual who has previous experience of working in business travel
- Experience using Sabre is essential.
- You’ll have an excellent telephone manner, excellent verbal reasoning skills and great attention to detail
- What We Can Offer
Our people are our heartbeats, driving everything that we do.
We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible.
This opportunity will allow our new team members to be part of our journey as we expand in the global market.
- As we value our people, we offer a range of great benefits including;
- Cash plan scheme (after probationary period)
- Competitive Bonus Scheme
- Group Life Cover (after probationary period)
- EAP Scheme
- Volunteering days with our chosen company charity
- Travel Discounts
- Shopping discounts
- Christmas Savings Scheme
- Season Ticket Loans
Out of Hours Business Travel Consultant employer: GRAY DAWES GROUP
GRAY DAWES GROUP is an excellent employer that values its employees by fostering a supportive work culture and providing ample opportunities for professional growth. With locations in vibrant cities like Colchester, London, Manchester, and Leamington Spa, employees benefit from a dynamic environment that encourages collaboration and innovation, while also enjoying competitive benefits and a focus on work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Out of Hours Business Travel Consultant
✨Get in on Local Events
In the travel and tourism industry, local events are golden opportunities to meet potential employers. Attend tourism fairs, travel expos, and local meetups where you can connect with companies looking for part-time help. Bring a smile and business cards—you never know who you'll chat with!
✨Hit Up Travel Agencies
Don't just apply online—walk into local travel agencies or tourism offices! You can showcase your enthusiasm in person and make a memorable first impression. Bring your CV and chat about your passion for travel; you’ll stand out more than a standard applicant.
✨Join Travel & Tourism Communities
Dive into online communities related to travel and tourism. Platforms like Facebook Groups, Reddit, and Meetup are great for finding part-time gigs and mentorship. Plus, connecting with folks in the industry can lead to insider info about job openings that aren't publicly advertised.
✨Keep an Eye on Seasonal Hiring Trends
Many travel companies ramp up hiring during peak tourist seasons. Be proactive and start applying a month or two ahead of busy periods, like summer or holidays. Also, keep an eye on GRAY DAWES GROUP for updates on part-time roles—they often look for passionate individuals to join their team during these high-demand times.
We think you need these skills to ace Out of Hours Business Travel Consultant
Some tips for your application 🫡
Show Off Your Travel Experience:In the travel and tourism industry, your personal travel experiences can really set you apart. In your CV, highlight any destinations you've visited, special skills you've learned abroad, or even unique cultural experiences that can show your passion for travel. This not only adds a personal touch but also demonstrates your enthusiasm for the role at GRAY DAWES GROUP.
Tailor Your Cover Letter to the Role:Since this is a part-time role, let us know how it fits into your plans. In your cover letter, explain why you're looking for part-time work at GRAY DAWES GROUP and what you hope to gain from the experience. It's also a good idea to mention any relevant customer service experience, as that's super important in this field!
Highlight Local Knowledge:Working in travel and tourism often means guiding clients through their experiences, so demonstrating your knowledge of local attractions or hidden gems is key. If you've got any local certifications or have worked with tourism boards, make sure to include those details in your CV.
Keep It Flexible:Since part-time roles often come with varied hours, in your application, be sure to mention your availability. Employers at GRAY DAWES GROUP will appreciate knowing when you can work. A little flexibility can go a long way in this industry!
How to prepare for a job interview at GRAY DAWES GROUP
✨Know Your Destinations
For a role in travel-tourism, it’s essential to have a good grasp of popular destinations and trends. Brush up on travel hotspots, local customs, and emerging travel preferences—this will show that you aren't just passionate but also informed.
✨Customer Scenarios Practice
Expect to handle customer-centred questions, as part-time roles often involve direct interaction with clients. Think about common travel queries or issues and practice your responses. How would you handle a booking change or a complaint? Let’s show them you can think on your feet!
✨Flexible Schedule Enthusiasm
Since this is a part-time gig, it’s likely they’ll want someone who’s adaptable with their hours. Be honest about your availability, and maybe even show off your eagerness to take on different shifts or tasks—a big plus in the dynamic travel industry!
✨Portfolios of Experiences
While portfolios aren't as common in tourism, if you’ve previously organised trips, internships, or even participated in travel blogging or vlogging, bring that along. Share any interesting itineraries or recommendations you’ve created—they add a personal touch and showcase your enthusiasm.
