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- Tasks: Assist clients with travel bookings and provide top-notch customer service.
- Company: Join a dynamic team in a leading travel consultancy.
- Benefits: Hybrid working model, competitive salary, and opportunities for growth.
- Why this job: Make travel easier for clients while developing your skills in a supportive environment.
- Qualifications: Fluent in French or German; Dutch is a plus.
- Other info: Exciting career prospects in a fast-paced industry.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for an experienced Business Travel Consultant to join our expanding operations team. For this role we are looking for a French/German speaker and Dutch knowledge would be advantageous. This role is ideally based on a hybrid working pattern (3 days in the office and 2 days at home) after an initial probationary/training period.
Responsibilities:
- Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company’s travel policy.
- Process E tickets and other required travel documentation in accordance with client profiles.
- Offer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel.
- Give clients accurate information pertaining to their planned itinerary.
- Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision.
- Offer ancillary services to clients such as car hire, hotels, private car transfers, parking etc.
- Confirm all booking information – fares; itineraries; e-ticket details; changes – within specified deadlines.
- Put customers first and deliver the best possible service at all times.
- Adhere to all relevant policies, operating procedures and standards at all times.
- Attend staff meetings and training sessions as required.
- Always work with due care and attention to ensure the personal safety of yourself and others.
- Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
- Build and update travelers’ profiles so that their needs and requirements can be met as accurately as possible (offline).
- Be familiar with Gray Dawes preferred suppliers and to offer these when appropriate.
- Ensure that the profile and booking systems are 100% accurate and up to date all the time.
- Monitor and action personal and team queues.
- Ensure that all tickets are issued within specified deadlines.
- Calculate and process refunds within 24 hours of a cancellation.
- Arrange hotel billbacks.
- Handle rail refunds and enquiries.
- Give training, advice and support to new members of staff.
Business Travel Consultant in Manchester employer: GRAY DAWES GROUP
Contact Detail:
GRAY DAWES GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work as Business Travel Consultants. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its travel policies. We want you to show off your knowledge about their preferred suppliers and how you can enhance their client service. Confidence is key!
✨Tip Number 3
Practice your language skills! If you're a French or German speaker, brush up on your business travel terminology. Being able to communicate effectively with clients in their preferred language can really set you apart.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Business Travel Consultant in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Travel Consultant role. Highlight your experience in handling enquiries and reservations, and don’t forget to mention any language skills, especially French or German!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your customer service skills and how you can help clients make informed travel decisions.
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience you have in the travel industry. Talk about your familiarity with travel policies and how you've provided excellent service in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our expanding operations team!
How to prepare for a job interview at GRAY DAWES GROUP
✨Know Your Stuff
Make sure you brush up on the specifics of business travel policies and procedures. Familiarise yourself with common travel documentation like e-tickets and itineraries, as well as the preferred suppliers mentioned in the job description. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Language Skills Matter
Since the role requires French or German language skills, be prepared to demonstrate your proficiency during the interview. You might be asked to respond to questions or even role-play a client interaction in one of these languages. Practising beforehand can give you the confidence to shine!
✨Client-Centric Mindset
The job is all about putting customers first, so think of examples from your past experience where you've gone above and beyond for clients. Be ready to discuss how you handle enquiries and ensure that clients receive the best possible service, as this will resonate well with the interviewers.
✨Show Your Team Spirit
This role involves working closely with a team, especially when it comes to training new staff and managing queues. Be prepared to talk about your teamwork experiences and how you contribute to a positive work environment. Highlighting your collaborative skills will show that you’re a great fit for their operations team.
