Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Book and confirm travel arrangements while providing top-notch customer service.
- Company: Join a dynamic team in a remote work environment.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Why this job: Make a difference by helping clients with their travel needs, even after hours.
- Qualifications: Experience in travel booking and excellent communication skills.
- Other info: Enjoy a supportive team culture with ongoing training and development.
The predicted salary is between 24000 - 36000 £ per year.
We're recruiting for a highly experienced Out of Hours Consultant to join our Out of Hours team working remotely. This role will be working 30 hours per week on average, alternate weekends and 2 evenings per week (36 hours) on one week and 4 evenings the alternate week (24 hours).
- Book and confirm flights, cars, hotel, transfers, Eurostar, UK Rail, and any third-party requirements for clients using relevant GDS and in-house booking tools whilst adhering to and policing Client profiles & policies.
- Document all actions taken accurately within the Passenger Name Record (PNR).
- Issue and reissue Tickets, creating EMD where applicable.
- Liaise and set up bill payments to hotels, and arrange any billback required in line with Company policy.
- Maintain a high level of professionalism and a positive attitude while performing work that is subject to critical time constraints.
- Put customers first and deliver the best possible service at all times.
- Always work with due care and attention to ensure the personal safety of yourself and others.
- Attend staff meetings and training sessions as required.
- Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
- Maintain flexibility in learning newly introduced job skills and/or changing duties.
Out of Hours Consultant in London employer: GRAY DAWES GROUP
Contact Detail:
GRAY DAWES GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the lookout for an Out of Hours Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Out of Hours Consultant roles and practice your answers. We want you to showcase your experience with GDS systems and customer service skills, so be ready to share specific examples.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got all the latest job listings, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates from us!
We think you need these skills to ace Out of Hours Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Out of Hours Consultant role. Highlight relevant experience, especially in booking and customer service, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join StudySmarter and how your skills align with our values. Keep it friendly and professional!
Showcase Your Attention to Detail: Since this role involves critical time constraints and accuracy, make sure to demonstrate your attention to detail in your application. A well-structured application will impress us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at GRAY DAWES GROUP
✨Know Your Stuff
Make sure you’re familiar with the specifics of the Out of Hours Consultant role. Brush up on your knowledge of GDS systems and in-house booking tools, as well as the importance of adhering to client profiles and policies. This will show that you’re not just interested in the job, but that you understand what it entails.
✨Demonstrate Your Customer Service Skills
Since this role is all about putting customers first, be ready to share examples of how you've delivered exceptional service in the past. Think of situations where you’ve gone above and beyond, especially under pressure or time constraints, and be prepared to discuss them.
✨Show Your Flexibility
The job requires a willingness to learn new skills and adapt to changing duties. Be ready to talk about times when you’ve had to quickly adjust to new situations or take on different responsibilities. This will highlight your adaptability and readiness for the dynamic nature of the role.
✨Stay Professional and Positive
During the interview, maintain a high level of professionalism and a positive attitude. This is crucial for the role, so make sure your body language and tone reflect that. A friendly smile and confident posture can go a long way in making a great impression!
