At a Glance
- Tasks: Drive air revenue by leveraging your fare expertise and ensuring top-notch service.
- Company: Join a dynamic travel company focused on growth and innovation.
- Benefits: Competitive pay, training opportunities, and a supportive team environment.
- Other info: Exciting career growth potential in a fast-paced setting.
- Why this job: Make a real impact in the travel industry while enhancing your skills.
- Qualifications: Experience in fares and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for an experienced Fares Specialist to join our expanding team. The successful candidate will have primary responsibility for driving incremental air revenue through extensive fare knowledge.
- Quality check long haul quotes from consultant to client, ensuring best options are included for client and business.
- Switch selling to company preferred suppliers where appropriate.
- Monitor queues to look for any missed opportunities up until departure.
- Coordinate with supplier relations to highlight and promote any promotional or sale fares.
- Deliver staff training on fares and selling skills.
- Assist with queries from consultants on refunds, reissues and pricing.
- Communicate with staff and/or client when lower fares become available.
- Rebook and reticket when appropriate.
- Put customers first and deliver the best possible service at all times.
- Adhere to all relevant policies, operating procedures and standards at all times.
- Attend staff meetings and training sessions as required.
- Always work with due care and attention to ensure the personal safety of yourself and others.
- Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
Fares Specialist in London employer: GRAY DAWES GROUP
Join our dynamic team as a Fares Specialist, where your expertise will be valued in driving air revenue and enhancing client satisfaction. We pride ourselves on a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, all while being located in a vibrant area that fosters both professional and personal enrichment. With a commitment to putting customers first, we offer a supportive environment that encourages innovation and excellence.
