At a Glance
- Tasks: Handle travel enquiries, process bookings, and provide top-notch client service.
- Company: Join a global team in a dynamic business travel consultancy.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Work in a vibrant office near Monument Tube Station with a supportive team.
- Why this job: Be part of an exciting industry and help clients travel smarter.
- Qualifications: Experience in travel consultancy and excellent communication skills.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for a highly experienced Business Travel Consultant to join our expanding global team. This role is on a hybrid working pattern (3 days in the office and 2 days at home) and will initially be based on our client’s premises close to Monument Tube Station in London.
The successful candidate will be responsible for:
- Handling enquiries and reservations from clients, ensuring that they are responded to according to the client company’s travel policy.
- Processing E tickets and other required travel documentation in accordance with client profiles.
- Offering advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel.
- Giving clients accurate information pertaining to their planned itinerary.
- Carrying out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision.
- Offering ancillary services to clients such as car hire, hotels, private car transfers, parking etc.
- Confirming all booking information – fares; itineraries; e-ticket details; changes – within specified deadlines.
- Putting customers first and delivering the best possible service at all times.
- Adhering to all relevant policies, operating procedures and standards at all times.
- Attending staff meetings and training sessions as required.
- Always working with due care and attention to ensure the personal safety of yourself and others.
- Carrying out any other role or task that is commensurate with the spirit and purpose of this job description.
- Building and updating travelers’ profiles so that their needs and requirements can be met as accurately as possible.
- Being familiar with Gray Dawes preferred suppliers and offering these when appropriate.
- Ensuring that the profile and booking systems are 100% accurate and up to date all the time.
- Monitoring and actioning personal and Team Queues.
- Ensuring that all tickets are issued within specified deadlines.
- Calculating and processing refunds within 24 hours of a cancellation.
- Arranging hotel billbacks.
- Rail refunds and enquiries.
- Giving training, advice and support to new members of staff.
Business Travel Consultant in London employer: GRAY DAWES GROUP
GRAY DAWES GROUP is an excellent employer that values its employees by fostering a supportive work culture and providing ample opportunities for professional growth. With locations in vibrant cities like Colchester, London, Manchester, and Leamington Spa, employees benefit from a dynamic environment that encourages collaboration and innovation, while also enjoying competitive benefits and a focus on work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Consultant in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like GRAY DAWES GROUP who are looking for fresh talent for roles like Business Travel Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like GRAY DAWES GROUP and give you a leg up for your Business Travel Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Business Travel Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Business Travel Consultant in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Business Travel Consultant role at GRAY DAWES GROUP.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Business Travel Consultant position at GRAY DAWES GROUP.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of GRAY DAWES GROUP.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to GRAY DAWES GROUP's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Business Travel Consultant.
How to prepare for a job interview at GRAY DAWES GROUP
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at GRAY DAWES GROUP.
