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- Tasks: Handle travel enquiries, process bookings, and provide top-notch client service.
- Company: Join a global team in a dynamic business travel consultancy.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of an exciting industry and help clients travel smarter.
- Qualifications: Experience in travel consultancy and excellent communication skills.
- Other info: Work in a vibrant office near Monument Tube Station with a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for a highly experienced Business Travel Consultant to join our expanding global team. This role is on a hybrid working pattern (3 days in the office and 2 days at home) and will initially be based on our client’s premises close to Monument Tube Station in London.
The successful candidate will be responsible for:
- Handling enquiries and reservations from clients, ensuring that they are responded to according to the client company’s travel policy.
- Processing E tickets and other required travel documentation in accordance with client profiles.
- Offering advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel.
- Giving clients accurate information pertaining to their planned itinerary.
- Carrying out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision.
- Offering ancillary services to clients such as car hire, hotels, private car transfers, parking etc.
- Confirming all booking information – fares; itineraries; e-ticket details; changes – within specified deadlines.
- Putting customers first and delivering the best possible service at all times.
- Adhering to all relevant policies, operating procedures and standards at all times.
- Attending staff meetings and training sessions as required.
- Always working with due care and attention to ensure the personal safety of yourself and others.
- Carrying out any other role or task that is commensurate with the spirit and purpose of this job description.
- Building and updating travelers’ profiles so that their needs and requirements can be met as accurately as possible.
- Being familiar with Gray Dawes preferred suppliers and offering these when appropriate.
- Ensuring that the profile and booking systems are 100% accurate and up to date all the time.
- Monitoring and actioning personal and Team Queues.
- Ensuring that all tickets are issued within specified deadlines.
- Calculating and processing refunds within 24 hours of a cancellation.
- Arranging hotel billbacks.
- Rail refunds and enquiries.
- Giving training, advice and support to new members of staff.
Business Travel Consultant in London employer: GRAY DAWES GROUP
Contact Detail:
GRAY DAWES GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who might know about openings for Business Travel Consultants. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its travel policies. Show them you’re not just another candidate; you’re someone who understands their needs and can provide top-notch service right from the get-go.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your skills in handling enquiries, processing tickets, and providing excellent customer service – these are key for a Business Travel Consultant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Business Travel Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Travel Consultant role. Highlight your experience in handling enquiries, processing travel documentation, and providing excellent customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about business travel and how you can contribute to our team. Be sure to mention any relevant experience and how you can help us deliver top-notch service to our clients.
Showcase Your Research Skills: In your application, demonstrate your ability to carry out thorough research for clients. Mention any tools or methods you use to find the best travel options. We love candidates who can provide well-informed advice and options for itineraries!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at GRAY DAWES GROUP
✨Know the Travel Policies Inside Out
Before your interview, make sure you’re familiar with common travel policies and procedures. This will help you demonstrate your understanding of how to handle enquiries and reservations according to client guidelines.
✨Showcase Your Research Skills
Be prepared to discuss how you would conduct thorough research for clients. Bring examples of how you’ve previously provided tailored travel options or advice, highlighting your ability to offer the best possible service.
✨Demonstrate Attention to Detail
Since accuracy is key in this role, think of specific instances where your attention to detail made a difference. Whether it’s confirming booking information or ensuring profiles are up to date, share how you prioritise precision in your work.
✨Emphasise Customer Service Excellence
Prepare to talk about your approach to customer service. Share stories that illustrate how you put customers first, resolved issues, or went above and beyond to ensure client satisfaction. This will show you align with their commitment to delivering top-notch service.
