At a Glance
- Tasks: Drive air revenue by leveraging your fare expertise and ensuring top-notch service.
- Company: Join a dynamic team in the travel industry focused on growth and innovation.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Exciting career progression opportunities in a fast-paced setting.
- Why this job: Make a real impact in travel by helping clients find the best fares.
- Qualifications: Experience in fare management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for an experienced Fares Specialist to join our expanding team. The successful candidate will have primary responsibility for driving incremental air revenue through extensive fare knowledge.
- Quality check long haul quotes from consultant to client, ensuring best options are included for client and business.
- Switch selling to company preferred suppliers where appropriate.
- Monitor queues to look for any missed opportunities up until departure.
- Coordinate with supplier relations to highlight and promote any promotional or sale fares.
- Deliver staff training on fares and selling skills.
- Assist with queries from consultants on refunds, reissues and pricing.
- Communicate with staff and/or client when lower fares become available.
- Rebook and reticket when appropriate.
- Put customers first and deliver the best possible service at all times.
- Adhere to all relevant policies, operating procedures and standards at all times.
- Attend staff meetings and training sessions as required.
- Always work with due care and attention to ensure the personal safety of yourself and others.
- Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
Fares Specialist employer: GRAY DAWES GROUP
Join our dynamic team as a Fares Specialist, where your expertise will be valued in driving air revenue and enhancing client satisfaction. We pride ourselves on a collaborative work culture that fosters professional growth through continuous training and development opportunities. Located in a vibrant area, we offer a supportive environment that prioritises employee well-being and encourages innovative thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Fares Specialist
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like GRAY DAWES GROUP who are looking for fresh talent for roles like Fares Specialist.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like GRAY DAWES GROUP and give you a leg up for your Fares Specialist application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Fares Specialist openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Fares Specialist
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Fares Specialist role at GRAY DAWES GROUP.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Fares Specialist position at GRAY DAWES GROUP.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of GRAY DAWES GROUP.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to GRAY DAWES GROUP's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Fares Specialist.
How to prepare for a job interview at GRAY DAWES GROUP
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at GRAY DAWES GROUP.
