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- Tasks: Provide top-notch customer service and manage travel bookings for clients.
- Company: Join a multi-award winning global travel management company with a vibrant culture.
- Benefits: Enjoy travel discounts, flexible working, and a range of perks after probation.
- Why this job: Be part of an expanding team and make a real impact in the travel industry.
- Qualifications: Previous business travel experience and excellent communication skills required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, Australia, The Netherlands and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.
With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. And we always deliver… better!
If this all sounds like something you want to be a part of then we’d like to hear from you. We offer a fantastic work environment, with all the benefits and perks you’d expect from a forward-thinking and people-focussed organisation. And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family.
Our people are at the heart of our business and we’re recruiting for an experienced Business Travel Consultant to join our Edinburgh based team. This role will ideally be based full time at our Edinburgh office however we would consider a hybrid working pattern (3 days in the office and 2 days at home) after successful completion of your probation and training period. This is an exciting time to join us as we’re rapidly expanding our operations team.
What You’ll Do
- Providing high levels of customer service, you’ll handle enquiries and reservations ensuring that they are responded to professionally, arranging and confirming bookings and building traveller’s profiles to make sure that their needs are met.
- Carry out research for our clients to make sure they get the best deal.
- Process E tickets and travel documentation.
- Offer advice and guidance on available options to our clients for each itinerary including advice on visas, passport requirements and vaccinations.
- Handle refunds and cancellations.
What we’re looking for
- You’ll be a motivated, passionate individual who has previous experience of working in business travel.
- Experience using Sabre GDS although Galileo experience would be considered.
- You’ll have an excellent telephone manner, excellent verbal reasoning skills and great attention to detail.
- Confident in dealing directly with our client on a face-to-face basis.
- You’ll be happy to work between the hours of 8am and 6pm on a rota basis.
What We Can Offer
Our people are our heartbeats, driving everything that we do. We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. This opportunity will allow our new team members to be part of our journey as we expand in the global market. As we value our people, we offer a range of great benefits including:
- Cash plan scheme (after probationary period has been completed)
- Group Life Cover (after probationary period has been completed)
- EAP Scheme
- Pension Scheme
- Volunteering days
- Travel Discounts
- Shopping discounts
- Christmas Savings Scheme
- Season Ticket Loans
Business Travel Consultant in Edinburgh employer: GRAY DAWES GROUP
Contact Detail:
GRAY DAWES GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Gray Dawes Travel, their values, and what makes them tick. This way, when you chat with them, you can show that you’re not just another candidate but someone who genuinely gets their vibe.
✨Tip Number 2
Practice your pitch! You’ll want to nail that first impression, so prepare a quick intro about yourself that highlights your experience in business travel. Keep it engaging and relevant to what they’re looking for.
✨Tip Number 3
Don’t shy away from asking questions during your interview. It shows you’re interested and engaged. Think about what you want to know about their team culture or how they support their consultants – it’s a two-way street!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on being part of the Gray Dawes family right from the start.
We think you need these skills to ace Business Travel Consultant in Edinburgh
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see that you understand what we're all about and how you can fit into our team. Highlight any relevant experience or skills that match what we're looking for!
Show Your Passion for Travel: In your application, let us know why you're passionate about business travel. Share any personal experiences or insights that demonstrate your enthusiasm for the industry. We love seeing candidates who are genuinely excited about what we do!
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for this role. Use keywords from the job description and highlight your relevant experience. We appreciate when candidates take the time to personalise their applications—it shows us you're serious about joining our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at GRAY DAWES GROUP
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of business travel and the specific services offered by Gray Dawes Travel. Familiarise yourself with their approach to customer service and how they leverage technology in their operations. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous experience in business travel, especially any work with GDS systems like Sabre or Galileo. Prepare specific examples of how you've handled client enquiries, arranged bookings, or resolved issues. This will help demonstrate your expertise and problem-solving skills.
✨Practice Your Communication Skills
Since excellent verbal reasoning and a good telephone manner are key for this role, practice answering common interview questions out loud. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and handling potential client scenarios.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
