At a Glance
- Tasks: Assist clients with travel bookings and provide tailored travel solutions.
- Company: Join a dynamic team in a leading travel management company.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Collaborative environment with ongoing training and support for career advancement.
- Why this job: Be the go-to expert for clients' travel needs and make their journeys seamless.
- Qualifications: Experience in travel consultancy and knowledge of GDS systems like Sabre.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for an experienced Business Travel Consultant to join our expanding operations team. If you have experience working for a TMC and GDS knowledge, Sabre would be ideal please let us know.
Responsibilities:
- Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company’s travel policy.
- Process e‑tickets and other required travel documentation in accordance with client profiles.
- Offer advice and options, where appropriate, for each itinerary, including the most cost‑effective means of travel.
- Give clients accurate information pertaining to their planned itinerary.
- Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well‑informed decision.
- Offer ancillary services to clients such as car hire, hotels, private car transfers, parking, etc.
- Confirm all booking information – fares; itineraries; e‑ticket details; changes – within specified deadlines.
- Put customers first and deliver the best possible service at all times.
- Adhere to all relevant policies, operating procedures and standards at all times.
- Attend staff meetings and training sessions as required.
- Always work with due care and attention to ensure the personal safety of yourself and others.
- Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
- Build and update travelers’ profiles so that their needs and requirements can be met as accurately as possible (offline).
- Be familiar with Gray Dawes preferred suppliers and to offer these when appropriate, for example Lime, E‑Global.
- Ensure that the profile and booking systems are 100% accurate and up to date all the time.
- Monitor and action personal and team queues.
- Ensure that all tickets are issued within specified deadlines.
- Calculate and process refunds within 24 hours of a cancellation.
- Arrange hotel billbacks.
- Rail refunds and enquiries.
- Give training, advice and support to new members of staff.
Business Travel Consultant in Colchester employer: GRAY DAWES GROUP
As a Business Travel Consultant with us, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our commitment to excellence is reflected in our comprehensive training programmes and the opportunity to work with leading travel technology, ensuring you are well-equipped to provide exceptional service to our clients. Located in a vibrant area, we offer a collaborative culture where your contributions are valued, making it an ideal place for those seeking a rewarding career in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Consultant in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work at TMCs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or through mutual contacts, be ready to discuss your GDS knowledge and how you've handled client enquiries in the past. Real-life examples make you stand out!
✨Tip Number 3
Don’t forget to follow up! After any interview or networking event, drop a quick thank-you email. It shows you're keen and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Business Travel Consultant in Colchester
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience working for a TMC and any GDS knowledge you have, especially with Sabre. We want to see how your background aligns with the role, so don’t hold back!
Tailor Your Application:Take a moment to tailor your application to our job description. Mention specific responsibilities like handling enquiries and processing e-tickets, so we know you’re the right fit for our team.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and get straight to the point.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GRAY DAWES GROUP
✨Know Your GDS Inside Out
Since the role requires GDS knowledge, especially Sabre, make sure you brush up on its functionalities. Familiarise yourself with how to process e-tickets and manage client profiles effectively. Being able to demonstrate your expertise in this area will definitely impress the interviewers.
✨Understand Travel Policies
Get a good grasp of common travel policies that companies implement. Be prepared to discuss how you would handle enquiries and reservations while adhering to these policies. Showing that you can navigate these guidelines will highlight your suitability for the role.
✨Research is Key
Before the interview, research the company’s preferred suppliers and ancillary services they offer. This will not only help you answer questions more effectively but also allow you to suggest tailored options during the interview, showcasing your proactive approach.
✨Customer Service Focus
Prepare examples from your past experience where you put customers first and delivered exceptional service. Highlighting your commitment to client satisfaction will resonate well, as the role emphasises providing the best possible service at all times.
