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For Companies At a Glance
- Tasks: Build strong client relationships and develop tailored account plans to maximise opportunities.
- Company: Join a dynamic team at Gray Dawes, a leader in travel management.
- Benefits: Competitive salary, travel opportunities, and a supportive work environment.
- Why this job: Make a real impact by enhancing client experiences and driving business growth.
- Qualifications: 5+ years in account management with strong relationship-building skills.
- Other info: Flexible travel within the UK and excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for an experienced Account Manager to join our expanding team. The successful candidate will be building strong multi-level client relationships for clients spending up to 1 million. Using these relationships to strategically develop the client commercially, contractually and operationally in order to maximise opportunities.
Responsibilities
- Develop strong multi-level client relationships through close regular contact and planned meetings.
- Implement and maintain bespoke client account development plans.
- Understand the overall strategic importance of each account within the wider Gray Dawes business.
- Conduct formal review meetings with each client face to face wherever possible.
- Work with Sales & implementation teams to present Gray Dawes Group to prospective clients and outline the value of the account management programme.
- Ensure that client information is always up-to-date and accurate including the recording of all meaningful client interaction on the CRM.
- Proactively highlight to clients the value being provided to their travel programme.
- Utilise data to highlight opportunities for cost saving to the client and overall service enhancement.
- Understand the commercial status of client contracts, including their value, income streams, billing arrangements and renewal.
- Promote company supplier relations policies.
- Proactively work to enhance the commercial position of each account through product promotion, selling additional & paid services.
Experience & Qualifications
- 5+ years account management experience with a TMC.
- Experience working with and building multi-level client relationships including with client c-suite.
- Ability to solve problems using good judgement and think independently.
- To work to strict deadlines.
- Organised and methodical.
- Have a commercial mindset.
- Ensure that the job always gets done and client is responded to.
Skills & Knowledge
- Account Planning.
- Customer Service to the highest level.
- Knowledge of working day to day within a CRM system.
- Knowledge of working with and interpreting business intelligence reports / management information.
Qualities
- Confident.
- Personable.
- Able to quickly build trust.
- Ambition & drive to do the best.
- Proactive.
- Adaptable.
- Ability to think calmly & laterally.
Other Requirements
- Flexibility to travel extensively within the UK where reasonable notice is provided by the client / company.
Other Accountabilities
- Endeavour to use good judgement at all times.
- Deliver to clients the very highest level of service.
- Work to always have the best interests of Gray Dawes at the fore.
- Identify and report any potential clients at risk immediately.
- Have a commercial mind-set to proactively enhance the financial and income position of each client.
- Display in action the Gray Dawes Values in both external and internal interactions and communication.
- Have a solve for the customer approach.
- Work in a proactive manner with colleagues in the Account Management and wider business teams.
- Leverage data within decision making processes.
- Adhere to all relevant policies, operating procedures and standards at all times.
- Always work with due care and attention to ensure the personal safety of yourself and others.
- Attend staff meetings and training sessions as required.
- Provide weekly activity feedback in written and verbal form.
- Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
Account Manager in Colchester employer: GRAY DAWES GROUP
Contact Detail:
GRAY DAWES GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Colchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential clients or colleagues on LinkedIn. Building those relationships can open doors you didn’t even know existed.
✨Tip Number 2
Be proactive in your approach. Don’t just wait for job openings to pop up; reach out to companies you admire, like us at StudySmarter, and express your interest. A well-timed email can make a huge difference and show your enthusiasm for the role.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their needs and think about how you can add value as an Account Manager. Tailor your responses to highlight your experience in building strong client relationships and solving problems.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can set you apart from other candidates. Use this opportunity to reiterate your interest in the position and remind them of how your skills align with their needs. We love seeing that kind of initiative!
We think you need these skills to ace Account Manager in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in building multi-level client relationships and any relevant achievements that showcase your commercial mindset. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the responsibilities listed in the job description, and don’t forget to show your enthusiasm for joining StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've solved problems in previous roles. We love candidates who can think independently and use good judgement, so share those stories that demonstrate your ability to tackle challenges head-on.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at GRAY DAWES GROUP
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can build strong multi-level relationships and add value to their accounts.
✨Showcase Your Experience
Be ready to discuss your previous account management experiences in detail. Highlight specific examples where you've successfully developed client relationships or solved problems, especially with C-suite executives. This will show that you have the skills they’re looking for.
✨Demonstrate Your Commercial Mindset
Prepare to talk about how you’ve used data to identify cost-saving opportunities or enhance service delivery in past roles. This will illustrate your ability to think commercially and proactively improve client accounts.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company’s strategic goals and how you can contribute. For example, inquire about their current client account development plans or how they measure success in account management.
