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- Tasks: Assist clients with travel bookings and provide tailored advice for their itineraries.
- Company: Join a global team in a dynamic travel consultancy based in London.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a vibrant team and help clients create unforgettable travel experiences.
- Qualifications: Strong written communication skills and a proactive attitude.
- Other info: Flexible hours with a focus on customer service and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for a highly experienced Business Travel Consultant to join our expanding global team. This role is on a hybrid working pattern (3 days in the office, 2 days at home) and will initially be based on the client’s premises close to Monument Tube Station in London.
Responsibilities
- Handle enquiries and reservations from clients, ensuring they are responded to according to the client company’s travel policy.
- Process e‑tickets and other required travel documentation in accordance with client profiles.
- Offer advice and options, where appropriate, for each itinerary, including the most cost‑effective means of travel.
- Give clients accurate information pertaining to their planned itinerary.
- Carry out full research for each client to ensure the best possible service and that each client can make a well‑informed decision.
- Offer ancillary services such as car hire, hotels, private car transfers, parking, etc.
- Confirm all booking information – fares, itineraries, e‑ticket details, changes – within specified deadlines.
Qualifications & Skills
- Good written communication skills; role predominantly email based.
- Good active listening.
Qualities
- Confident
- Personable
- Able to quickly build trust
- Ambition & drive to do the best
- Proactive
- Adaptable
- Ability to think calmly & laterally
Other Requirements
- Able to work between 8 am – 6 pm on a rota basis.
- Able to attend out‑of‑hours training/presentations.
- Some bank holiday work may be required.
- Home workers – monthly office visits.
Other Accountabilities
- Put customers first and deliver the best possible service at all times.
- Adhere to all relevant policies, operating procedures and standards at all times.
- Attend staff meetings and training sessions as required.
- Always work with due care and attention to ensure the personal safety of yourself and others.
- Carry out any other role or task that is commensurate with the spirit and purpose of the job description.
- Build and update travellers’ profiles so that their needs and requirements can be met as accurately as possible (offline).
- Be familiar with Gray Dawes preferred suppliers and offer these when appropriate (e.g., Lime, E‑Global).
- Ensure that profile and booking systems are 100% accurate and up to date at all times.
- Monitor and action personal and team queues.
- Ensure that all tickets are issued within specified deadlines.
- Calculate and process refunds within 24 hours of a cancellation.
- Arrange hotel billbacks.
- Handle rail refunds and enquiries.
- Give training, advice and support to new members of staff.
Business Travel Consultant in City of London employer: GRAY DAWES GROUP
Contact Detail:
GRAY DAWES GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, attend events, and join relevant online groups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its travel policies. Be ready to discuss how you can enhance their client service and streamline their processes. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your active listening skills! During interviews, make sure to listen carefully to the questions and respond thoughtfully. This will demonstrate your ability to understand client needs, which is crucial for a Business Travel Consultant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Business Travel Consultant in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Travel Consultant role. Highlight your relevant experience and skills that match the job description, especially your written communication skills and ability to handle client enquiries.
Showcase Your Proactivity: In your application, give examples of how you've gone above and beyond in previous roles. We love candidates who are proactive and can think laterally, so share any experiences where you’ve provided exceptional service or solved problems creatively.
Be Personable and Confident: Let your personality shine through in your written application. We’re looking for someone who can build trust with clients, so don’t be afraid to show your confident and personable side in your writing.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GRAY DAWES GROUP
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s travel policies and procedures. Research common travel itineraries and be ready to discuss how you would handle specific client requests. This shows that you’re proactive and serious about the role.
✨Show Off Your Communication Skills
Since this role is predominantly email-based, practice your written communication skills. Be prepared to demonstrate how you would respond to a client enquiry. Use clear, concise language and ensure you convey confidence and professionalism in your responses.
✨Be Personable and Trustworthy
During the interview, focus on building rapport with your interviewer. Share examples of how you’ve built trust with clients in the past. Being personable can set you apart, so don’t shy away from showing your friendly side while maintaining professionalism.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you had to think calmly and laterally to resolve issues. Prepare to discuss these examples during the interview. Highlight your ability to adapt and find cost-effective solutions for clients, as this is crucial for a Business Travel Consultant.
