Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist clients with travel bookings and provide top-notch customer service.
- Company: Join a global team in a dynamic travel consultancy.
- Benefits: Hybrid working model, competitive salary, and opportunities for growth.
- Why this job: Be part of a vibrant team and help clients travel smarter.
- Qualifications: Experience in travel consultancy and excellent communication skills.
- Other info: Work in a supportive environment with ongoing training and development.
The predicted salary is between 28800 - 48000 £ per year.
We are recruiting for a highly experienced Business Travel Consultant to join our expanding global team. This role is on a hybrid working pattern (3 days in the office and 2 days at home) and will initially be based on our client’s premises close to Monument Tube Station in London.
The successful candidate will be responsible for:
- Handling enquiries and reservations from clients, ensuring that they are responded to according to the client company’s travel policy.
- Processing E tickets and other required travel documentation in accordance with client profiles.
- Offering advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel.
- Giving clients accurate information pertaining to their planned itinerary.
- Carrying out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision.
- Offering ancillary services to clients such as car hire, hotels, private car transfers, parking etc.
- Confirming all booking information – fares; itineraries; e-ticket details; changes – within specified deadlines.
- Putting customers first and delivering the best possible service at all times.
- Adhering to all relevant policies, operating procedures and standards at all times.
- Attending staff meetings and training sessions as required.
- Always working with due care and attention to ensure the personal safety of yourself and others.
- Carrying out any other role or task that is commensurate with the spirit and purpose of this job description.
- Building and updating travelers’ profiles so that their needs and requirements can be met as accurately as possible.
- Being familiar with Gray Dawes preferred suppliers and offering these when appropriate.
- Ensuring that the profile and booking systems are 100% accurate and up to date all the time.
- Monitoring and actioning personal and Team Queues.
- Ensuring that all tickets are issued within specified deadlines.
- Calculating and processing refunds within 24 hours of a cancellation.
- Arranging hotel billbacks.
- Rail refunds and enquiries.
- Giving training, advice and support to new members of staff.
Business Travel Consultant employer: GRAY DAWES GROUP
Contact Detail:
GRAY DAWES GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who might know about openings for Business Travel Consultants. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its travel policies. We want you to show off your knowledge about their preferred suppliers and how you can enhance their client service. Tailor your responses to highlight your experience with handling enquiries and reservations.
✨Tip Number 3
Practice your pitch! You’ll want to convey your ability to offer cost-effective travel options and provide accurate information. Role-play with a friend or in front of a mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Business Travel Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Travel Consultant role. Highlight your experience in handling enquiries, processing E-tickets, and providing excellent customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to the job description, like your familiarity with travel policies or your ability to offer cost-effective travel options.
Showcase Your Research Skills: In your application, demonstrate your ability to conduct thorough research for clients. Share examples of how you've provided well-informed travel options in the past. This will show us that you can deliver the best possible service to our clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at GRAY DAWES GROUP
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the specifics of business travel. Familiarise yourself with common travel policies, ticketing processes, and ancillary services like car hire and hotel bookings. This will show that you’re not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Customer Service Skills
Since this role is all about putting customers first, be ready to share examples of how you've delivered exceptional service in the past. Think of specific situations where you went above and beyond for a client, as this will demonstrate your commitment to providing the best possible service.
✨Be Prepared for Scenario Questions
Expect questions that put you in real-life scenarios, such as handling a last-minute booking or dealing with a cancellation. Practise your responses to these types of questions so you can showcase your problem-solving skills and ability to work under pressure.
✨Research the Company Culture
Understanding the company’s values and culture is key. Look into their preferred suppliers and any recent news about them. This knowledge will help you tailor your answers and show that you’re a good fit for their team, especially in a hybrid working environment.
