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For Companies At a Glance
- Tasks: Provide expert technical support and troubleshoot complex application issues for global travel technology.
- Company: Join a leading travel tech company focused on innovation and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference by solving complex problems and enhancing user experiences.
- Qualifications: Strong technical skills and experience in application support or troubleshooting.
- Other info: Be part of a dynamic team with a focus on continuous improvement and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We’re recruiting for an experienced Application Support Analyst who has knowledge of Travel Technology Systems, experience of online booking tools and GDS platforms.
Responsibilities
- Support the business in achieving company & departmental SLAs & KPI’s.
- Provide expert-level technical support to resolve complex application issues escalated from 1st and 2nd line support teams.
- Investigate major incidents and recurring problems, identifying root causes and implementing preventive measures to avoid future occurrences.
- Document incidents, problems, and resolutions thoroughly for future reference and continuous improvement.
- Participate in user acceptance testing (UAT) and quality assurance processes to identify and report bugs, ensuring the delivery of high-quality end-product to customers.
- Create internal and external knowledge base articles that will be used to assist customers and other support team members
- Evaluate and escalate technical or customer related issues to internal stakeholders through timely communication of system issues and faults, ensuring the business is kept well informed and in constant communication through any downtime or issues affecting the quality of service.
- Responsibility for maintaining and troubleshooting all existing and future products – both third-party and proprietary.
- Project manage, where required, implementation of new products and solutions that fit into our existing and future tech stacks.
- Technical configuration of complex processes.
Application process
Fill in the form below and we’ll get back to you as soon as we can.
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Application Support Analyst employer: GRAY DAWES GROUP
Contact Detail:
GRAY DAWES GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups or webinars, and don’t be shy about asking for informational interviews. The more connections we make, the better our chances of landing that Application Support Analyst role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical support expertise. This could be a blog post about troubleshooting complex application issues or a video explaining how you resolved a major incident. Let’s make our experience shine!
✨Tip Number 3
Prepare for those interviews! Research common questions for Application Support Analysts and practice your responses. We should also be ready to discuss specific examples of how we’ve tackled technical challenges or improved processes in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have insider tips and updates on new roles that might not be advertised elsewhere. Let’s get our foot in the door!
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your technical skills and experience with troubleshooting, as well as any relevant projects you've managed. We want to see how you can contribute to our team!
Showcase Your Problem-Solving Skills: In your cover letter, give examples of how you've tackled complex application issues in the past. We love seeing candidates who can think critically and implement preventive measures to avoid future problems.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially when it comes to documenting incidents and resolutions.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at GRAY DAWES GROUP
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the products you'll be supporting. Brush up on troubleshooting techniques and be ready to discuss how you've resolved complex application issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of major incidents you've investigated and how you identified root causes. Highlight your ability to implement preventive measures and document your findings for future reference.
✨Familiarise Yourself with UAT Processes
Understand the user acceptance testing (UAT) process and be ready to discuss your experience with quality assurance. Share any specific bugs you’ve reported and how you contributed to delivering high-quality products.
✨Communicate Effectively
Demonstrate your communication skills by discussing how you keep stakeholders informed during technical issues. Be prepared to explain how you create knowledge base articles and ensure that both customers and support teams have the information they need.
