At a Glance
- Tasks: Build strong client relationships and develop bespoke account plans for Dutch clients.
- Company: Join a multi-award winning global travel management company with a family-run culture.
- Benefits: Enjoy travel discounts, flexible working, and career growth opportunities.
- Other info: Work from various UK offices and travel to the Netherlands twice a month.
- Why this job: Be part of an exciting journey in a dynamic industry while making a real impact.
- Qualifications: Fluent in Dutch and English, with strong account management experience.
The predicted salary is between 51975 - 63525 £ per year.
Please only apply for this role is you can speak native or Professional Dutch and
English.
Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, Australia, Canada, The Netherlands and the United States.
Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.
With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants.
We’re there as an extension of our clients’ own organisations – their out-of-house travel department.
We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives.
And we always deliver… better!
If this all sounds like something you want to be a part of then we'd like to hear from you.
We offer a fantastic work environment, with all the benefits and perks you’d expect from a forward-thinking and people-focussed organisation.
And we’re always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family.
Our people are at the heart of our business and we’re recruiting for Account Manager to build strong multi-level client relationships for clients spending up to £1 million.
Using these relationships to strategically develop the client commercially, contractually and operationally in order to maximise opportunities.
The client will then clearly be able to understand the value of the service provided by Gray Dawes.
You will be located at one of our Gray Dawes offices in the UK (London, Leamington Spa, Manchester, Colchester or Edinburgh) however this role will be working with our Dutch clients and therefore a native and professional Dutch speaker is essential.
The successful candidate will be prepared to travel to The Netherlands also and work from their Gray Dawes office twice a month.
- What You’ll Do
- Develop strong multi-level client relationships through close regular contact and planned meetings.
- Implement and maintain bespoke client account development plans.
- Understand the overall strategic importance of each account within the wider Gray Dawes business.
- Conduct formal review meetings with each client face to face wherever possible.
- Work with Sales & implementation teams to present Gray Dawes Group to prospective clients and outline the value of the account management programme.
- Ensure that client information is always up-to-date and accurate including the recording of all meaningful client interaction on the CRM.
- Proactively highlight to clients the value being provided to their travel programme.
- Utilise data to highlight opportunities for cost saving to the client and overall service enhancement.
- Understand the commercial status of client contracts, including their value, income streams, billing arrangements and renewal.
- Promote company supplier relations policies.
- Proactively work to enhance the commercial position of each account through product promotion, selling additional & paid services.
- Actively promote technology to clients.
- Provide client technology training.
- Work with colleagues across the business to deliver solutions to solve problems and matters arising.
- What we’re looking for
- Dutch speaking - native or professional level.
- Strong account management or customer service experience within the travel sector.
- Experience working with and building multi-level client relationships.
- Account Planning.
- Customer Service to the highest level.
- Knowledge of working day to day within a CRM system.
- Knowledge of working with and interpreting business intelligence reports / management information.
- Ability to solve problems using good judgement and think independently.
- To work to strict deadlines.
- Organised and methodical.
- Have a commercial mindset.
- Ensure that the job always gets done and client is responded to.
- Flexibility to travel extensively within the UK and the Netherlands where reasonable notice is provided by the client / company.
- What We Can Offer
Our people are our heartbeats, driving everything that we do.
We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible.
This opportunity will allow our new team members to be part of our journey as we expand in the global market.
As we value our people, we offer a range of great benefits including;
We’re really proud of our culture at Gray Dawes, a family run business where we live and breathe our values and encourage our people to be their best selves, do the right thing, tell it like it is and be flexible.
As we continue to grow, there will be career opportunities available for our people as well as the chance to be with us during this exciting period of change.
- Our benefits include;
- Cash plan scheme (after probationary period)
- Group Life Cover (after probationary period)
- EAP Scheme
- Pension Scheme
- Volunteering days
- Travel Discounts
- Shopping discounts
- Christmas Savings Scheme
- Season Ticket Loans
- What Happens Next
Once we’ve received your details, our Hiring Managers will review your skills and experience to see if you’re a match.
If we think we can move forward, we’ll get in touch with you directly to arrange an interview to find out more about you.
We’re an equal opportunities employer and are committed to providing reasonable adjustments to our applicants and employees.
Account Manager employer: GRAY DAWES GROUP
GRAY DAWES GROUP is an excellent employer that values its employees by fostering a supportive work culture and providing ample opportunities for professional growth. With locations in vibrant cities like Colchester, London, Manchester, and Leamington Spa, employees benefit from a dynamic environment that encourages collaboration and innovation, while also enjoying competitive benefits and a focus on work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like GRAY DAWES GROUP who are looking for fresh talent for roles like Account Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like GRAY DAWES GROUP and give you a leg up for your Account Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Account Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Account Manager role at GRAY DAWES GROUP.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Account Manager position at GRAY DAWES GROUP.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of GRAY DAWES GROUP.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to GRAY DAWES GROUP's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Account Manager.
How to prepare for a job interview at GRAY DAWES GROUP
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at GRAY DAWES GROUP.
