At a Glance
- Tasks: Support the Product Support Team with administration and customer enquiries.
- Company: Join Gray & Adams, the UK leader in temperature-controlled vehicles.
- Benefits: Enjoy a competitive salary, pension scheme, and health support.
- Other info: Full-time role with opportunities for growth in a busy environment.
- Why this job: Be part of a dynamic team making a real difference in customer support.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 24000 - 28000 £ per year.
Gray & Adams has an excellent opportunity for an organised and customer-focused Office Administrator to join our Product Support Team based in Doncaster. As the UK market leader in specialist temperature-controlled and bespoke vehicles, we are looking for someone who communicates confidently, works well in a busy environment and takes pride in delivering high-quality administrative support.
The Role
This is a key administrative role, supporting the smooth operation of the Product Support Team. The successful candidate will ensure clear communication, accurate record keeping and efficient coordination between customers, service agents, suppliers and internal departments.
Key responsibilities will include:
- Supporting the Product Support Team with day‑to‑day administration
- Handling customer enquiries via phone and email professionally and efficiently
- Requesting information and accurately updating and maintaining company databases
- Providing customers with regular and clear updates on open support cases
- Liaising with service agents, suppliers and internal departments to support the efficient resolution of customer support cases
- Processing invoices and purchase orders
Due to the nature of the role and the level of collaboration required with other members of the Product Support Team, an on-site presence is essential.
What We’re Looking For
We are looking for someone who:
- Demonstrates excellent communication and customer service skills
- Can manage multiple tasks while maintaining accuracy under pressure
- Has a proactive and positive attitude with strong attention to detail
Experience within a manufacturing or automotive environment would be beneficial, although not essential.
What We Offer
38 hours per week, Monday to Friday
Group contributory pension scheme
Health and wellbeing support
Office Administrator – Product Support Team | Doncaster employer: Gray & Adams ™ Ltd
Gray & Adams is an exceptional employer, offering a dynamic work environment in Doncaster where employees are valued for their contributions to the Product Support Team. With a strong focus on employee wellbeing, we provide comprehensive health support and a contributory pension scheme, fostering a culture of collaboration and growth. Join us to be part of a leading company in the temperature-controlled vehicle sector, where your skills will make a meaningful impact.
