At a Glance
- Tasks: Plan and execute exciting events, ensuring everything runs smoothly and safely.
- Company: Join Gravity, a leader in active entertainment with a fun and dynamic culture.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth in a vibrant environment.
- Other info: Flexible hours and a chance to work in a fast-paced, innovative setting.
- Why this job: Be part of a team that creates unforgettable experiences for guests of all ages.
- Qualifications: Strong operations management skills and a passion for customer service.
The predicted salary is between 51750 - 63250 £ per year.
Company Description
Gravity is a leading provider of premium active entertainment experiences, bringing together fun, fitness, and adventure for guests of all ages.
Since 2014, the company has welcomed millions of visitors across the UK and internationally, building a strong reputation for high-quality leisure destinations.
Gravity operates with a proven, scalable business model and a strong emphasis on safety and innovation.
The team is committed to delivering outstanding customer experiences and setting the standard for active entertainment.
Joining Gravity means contributing to a dynamic, growing organization in a fast-paced, customer-focused environment.
Role Description
The Events Operations Manager is a full-time, on-site role based in the London Area, United Kingdom.
This role oversees the planning, coordination, and execution of events, ensuring they run smoothly, safely, and in line with Gravity’s brand and customer experience standards.
Day-to-day tasks include managing event schedules, supervising on-site event staff, coordinating with vendors and partners, and ensuring all operational procedures are followed.
The Events Operations Manager monitors event performance, manages budgets, and implements process improvements to enhance efficiency and guest satisfaction.
The role also involves resolving operational issues in real time, maintaining clear communication with internal teams, and producing post-event reports to inform future planning.
Qualifications
- Strong operations management skills, including experience overseeing day-to-day venue or events operations and implementing efficient processes.
- Proven customer service and communication skills to engage guests, lead teams, and collaborate effectively with internal and external stakeholders.
- Hands‑on event planning experience, including coordinating logistics, schedules, resources, and vendor relationships for small and large‑scale events.
- Budgeting and basic financial management skills, with the ability to track costs, manage event budgets, and optimize resources.
- Experience in leisure, hospitality, or entertainment environments is highly beneficial, with a strong focus on safety and guest experience.
- Demonstrated leadership abilities, including team supervision, staff training, and performance management in an operational setting.
- Excellent organizational skills, attention to detail, and the ability to manage multiple events and projects simultaneously.
- Flexibility to work evenings, weekends, and holidays as required by event schedules.
- Relevant education or professional qualifications in events management, hospitality, business, or a related field are an advantage.
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Events Operations Manager - Westfield Stratford employer: Gravity
Gravity is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and teamwork thrive. As an Events Operations Manager at our Westfield Stratford location, you will enjoy competitive benefits, opportunities for professional growth, and the chance to make a significant impact in a fast-paced environment dedicated to delivering unforgettable experiences. Join us and be part of a dynamic team that values innovation, safety, and outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Events Operations Manager - Westfield Stratford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Gravity. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Gravity
Don't be shy about reaching out to Gravity directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Events Operations Manager - Westfield Stratford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Gravity and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Gravity
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
