At a Glance
- Tasks: Lead a dynamic retail team, drive sales, and create an amazing customer experience.
- Company: Join a vibrant retail brand in Willesden, London.
- Benefits: Enjoy uncapped bonuses, generous holidays, and staff discounts.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be a key player in a thriving store and inspire your team.
- Qualifications: Strong leadership skills and a passion for sales are essential.
The predicted salary is between 26771 - 32721 £ per year.
Retail Store Manager
Our client is looking for a strong store manager to take on their store in Willesden in London.
If you thrive on hitting sales targets.
Have you successfully led a sales team then this could be the role for you.
As part of the UK Retail Management team, you need to effectively manage the day to day running of the store and people management of the Retail Sales Team.
The Retail Store Manager needs to be an organised and motivated individual with a passion for sales.
You will be accountable for the end to end in-store Customer experience. You will work with the Retail Management Team to ensure the full operations works seamlessly.
You will lead a team of ambassadors for the brand.
Ensuring you have the right team structure, you will ensure the team are sufficiently trained in order to provide a first-class Customer experience.
Benefits
- Uncapped Bonus
- Full training
- 37.5 hour contract
- 30 days per annum paid holiday (inclusive of bank holiday allowance, pro-rata for part time)
- Pension scheme
- Life Insurance
- Employee Assistance Programme
- Generous staff discount
Key Responsibilities
- Meeting and exceeding sales and profitability targets
- Sourcing new business from local area through proactive marketing activities
- Own the customer journey and in-store experience by ensuring the store is well maintained and has the right offerings and environment
- Ensuring the store follows the seasonal/shop development demands effectively and managing shop layout changes as required
- Driving footfall activities such as product demonstrations, price promotions and local marketing activities in a timely manner
- Planning of resources; recruitment, onboarding and continuous development (coaching, mentoring, check-ins)
- Engage, motivate and inspire the team to be the best they can be support continuous growth and development
- Defining team and store KPIs and hitting all sales and profitability targets
- Inspiring, motivating and coaching your team to deliver first-class sales performance and customer service
- Accountable for people management including regular team check-ins, team meetings and payroll
- Accountable for in-store stock levels, maintenance and regular stock takes along with adhering to cash handling policy, cash reconciliation and banking procedures
- Providing regular reports to the management team (e. g. monthly, weekly trading and daily updates)
- Responsible for health and safety of customers, visitors and colleagues and ensuring a safe retail environment
- Owning and improving all consumer review metrics
- Attending and contributing to Retail and Head Office meetings and Management Conferences
Who you will work with
Liaising with colleagues in other departments to ensure first class customer service, including the Customer Care and Sales team.
Collaborating with the Warehousing & Logistics team to speedily and proactively resolve issues.
Closely working with the e-Commerce and Marketing team to increase footfall and sales and to support our social media strategy.
You will need
- To be calm, confident and enthusiastic
- Be a dynamic, influential and motivational retail leader
- Confident communication skills, both written and verbal
- Be adept at using MS office, and be comfortable using email, VOIP telephone system and PC based back-office systems
- To be self-motivated and able to use own initiative
- Experience in developing and improving processes
- Strong People Management skills
- The ability to improve performance through coaching and/or mentoring
- The Package
- Strong basic + Bonus & Package + Benefits
By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations.
Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services.
Full details can be found in our Data Protection & Privacy Policy at our website.
If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours
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Store Manager (Willesden) employer: Gravity Recruit
As an Operations Manager at our Birmingham flagship store, you will join a dynamic team dedicated to operational excellence and customer satisfaction. We pride ourselves on fostering a supportive work culture that encourages professional growth and development, offering competitive salaries and benefits. With a focus on teamwork and innovation, this role provides a unique opportunity to make a significant impact in a thriving retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager (Willesden)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Gravity Recruit, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Gravity Recruit!
We think you need these skills to ace Store Manager (Willesden)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Gravity Recruit, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Gravity Recruit and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Gravity Recruit that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Gravity Recruit
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
