At a Glance
- Tasks: Lead and develop a team while maximising store performance and customer experience.
- Company: Join a growing business making a positive impact in the community.
- Benefits: Competitive salary, bonus potential, and opportunities for career progression.
- Other info: Great training programmes to help you accelerate your career.
- Why this job: Be part of a dynamic retail environment and make a real difference.
- Qualifications: Previous management experience in fast-paced retail and strong people skills.
The predicted salary is between 28000 - 30000 £ per year.
Our client is expanding so it's a great time to join them. Not only are they a successful, growing business but they work together to make a positive difference to the local economy, environment and their local communities.
As a Store Manager you'll have full accountability of managing, leading and developing the team whilst maximising store performance.
Key Accountabilities:- Set operational objectives and performance standards by owning and developing a store plan to deliver a safe, legal and high-performing business.
- Translate and role model customer service expectations into activity to ensure that the team deliver an exceptional customer experience setting them apart from their competitors.
- Own and deliver a succession plan to ensure the continued and sustainable growth of the business through our people.
- Identify business opportunities and deliver performance across all operational KPIs to optimise EBITDA.
- Drive the promotion of the client by actively engaging with and supporting local organisations and the community to create a unique point of difference.
- Previous management experience within a food retail or similar fast-paced operation.
- Able to demonstrate commercial awareness and business planning skills.
- Committed to achieving and sustaining exceptional customer service standards.
- Proven people management skills.
- Adept at communicating and influencing at all levels.
- Committed to promoting collaborative working.
- Enthusiastic and flexible with a positive attitude.
- Personal Licence Holder (or able to obtain and hold a licence within 16 weeks of appointment).
- Committed to develop own skills and apply learning to improve own performance.
What they can offer you: They recognise people are at the heart of their business. They encourage development and progression from within, and they work hard to create opportunities through initiatives like their management training programme, giving colleagues the scope to accelerate their careers. If you love the pace of retail and providing great customer service, as well as a sense of personal achievement in developing your people, then this could be the career for you. In return, they will offer a competitive salary and benefits package.
Package: £30,000 + Package + Benefits + Bonus (£6k - OTE £36,000)
Store Manager (Sandiacre) employer: Gravity Recruit
As an Operations Manager at our Birmingham flagship store, you will join a dynamic team dedicated to operational excellence and customer satisfaction. We pride ourselves on fostering a supportive work culture that encourages professional growth and development, offering competitive salaries and benefits. With a focus on teamwork and innovation, this role provides a unique opportunity to make a significant impact in a thriving retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager (Sandiacre)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Gravity Recruit, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Gravity Recruit!
We think you need these skills to ace Store Manager (Sandiacre)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Gravity Recruit, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Gravity Recruit and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Gravity Recruit that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Gravity Recruit
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
