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For Companies At a Glance
- Tasks: Help customers find what they need and complete sales efficiently.
- Company: Join a growing retail company with a vibrant showroom presence.
- Benefits: Competitive salary, generous holiday, staff discounts, and career progression.
- Other info: Enjoy structured training and a positive health and safety culture.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Excellent customer service skills and a flair for design.
The predicted salary is between 26440 - 26440 £ per year.
Our client has a growing showroom presence in the UK and a global network of retailers. They are committed to continuous development as an industry leader and have ambitious plans to open more company-owned retail showrooms and to grow as a business.
Purpose of the Role
Part of the Retail Team, the incumbent is responsible for providing knowledgeable help and advice to customers in a professional, personalised and friendly manner.
Main Responsibilities
- Greet customers and ascertain what each customer wants or needs, without being overbearing.
- Complete a sale efficiently, being able to accurately handle money, credit card transactions etc. and provide the customer and the company with the necessary paperwork associated with the sale.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Continually learn about the product ranges.
- Maintain records related to sales.
- Watch for and recognise security risks and thefts, and know how to prevent or handle these situations.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Answer questions regarding the showroom and its merchandise.
- Describe the range of products and explain the use, operation, and care of them to customers.
- Ticket, arrange and display merchandise to promote sales.
- Take delivery of stock from the main warehouse and store appropriately.
- With the help of the rest of the team, ensure good housekeeping is maintained; a clean and tidy shop is essential.
- If required, help customers to their vehicle with purchased product.
- Inventory stock.
Health and Safety
Endorse and promote a positive and conscious health and safety culture within the Company. Ensure always to take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions. Ensure compliance with all health and safety, quality and human resource policies and procedures.
These are the main functions of the job but employees may be required to carry out other duties as may be reasonably required.
Person Specification
- Demonstrate excellent customer service skills.
- Have excellent interpersonal skills with the ability to liaise with customers to discuss a particular project or idea and develop a genuine understanding of the client's needs.
- Be able to suggest design concepts and proposals and present these to customers.
- Have the ability to adapt design skills to promote products.
- Be creative, imaginative and energetic.
- Have a flair for design and colour.
- Be willing to learn about the product and be able to retain the information.
- Be able to convey information effectively and accurately.
- Have a good educational background, with the ability to understand basic mathematics (e.g. addition, subtraction, multiplication, division, calculation of areas).
- Be willing to lift boxes.
- Work some weekends as part of the staff rota, working five days over a seven-day period.
- Be IT literate; be a team player.
- Be reliable and able to work unsupervised.
- Experience in the home improvements sector is desirable.
- A full (ideally clean) driving licence would be an advantage.
Package
£26,440 + Package + Benefits + Commission
Remuneration and Benefits
The client offers a competitive salary and benefits including a contributory pension scheme, 23 days holiday (increasing to 26 days with service) plus public holidays, staff discounts, death in service cover and Medicash Healthcare Cashplan (including shopping, travel and gym discounts). In addition, there is structured training and the potential for career progression within their growing dynamic company.
Retail Sales Consultant (Glasgow) employer: Gravity Recruit
Contact Detail:
Gravity Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Consultant (Glasgow)
✨Tip Number 1
Get to know the company before your interview! Research their products, values, and recent news. This way, you can show them you're genuinely interested and ready to contribute to their growth.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to get comfortable with greeting customers and handling their queries. The more you practice, the more natural it will feel during the real deal.
✨Tip Number 3
Dress the part! Make sure you look professional and approachable. First impressions matter, especially in retail, so put some thought into your outfit to reflect the company's image.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Retail Sales Consultant (Glasgow)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the company. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Retail Sales Consultant role. Highlight your customer service skills and any relevant experience in retail or home improvements. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Gravity Recruit
✨Know Your Products
Before the interview, make sure to familiarise yourself with the product ranges offered by the company. Being able to discuss specific items and their features will show your genuine interest and help you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer, as this role heavily relies on interpersonal skills.
✨Practice Your Sales Techniques
Brush up on your sales techniques and be ready to demonstrate how you would approach a sale. You might even want to role-play a scenario where you greet a customer and guide them through the purchasing process.
✨Emphasise Teamwork and Adaptability
Since this role involves working closely with a team, be prepared to discuss how you collaborate with others. Highlight any experiences where you adapted to changes or contributed to a team goal, as this will resonate well with the company's values.