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- Tasks: Support the Venue Manager and ensure excellent customer service while driving business success.
- Company: Join a market-leading company with a strong presence across the UK.
- Benefits: Competitive salary, bonuses, discounts, and comprehensive employee support programmes.
- Other info: Flexible shifts and opportunities for career growth in a fun environment.
- Why this job: Be part of a dynamic team and make a real impact in a vibrant venue.
- Qualifications: 3 years customer service experience and supervisory skills preferred.
The predicted salary is between 28875 - 28875 £ per year.
Would you like to join a market-leading company in their industry across the UK? Our clients' Assistant Managers are an essential part of the team. Supporting the Manager in the day-to-day running of a venue, you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard.
As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred!
Duties:- Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager.
- Delegate and support staff in their daily tasks.
- Encouraging and driving business day to day, including during peak times and tournament days.
- Key holder duties (such as opening or closing a venue).
- By delivering excellent customer service, you will play an integral role in the day-to-day running of our venue.
- Once you have completed your training, you could be promoting our excellent offers, promotions and events / providing refreshments and snacks to our customers.
We are looking for candidates who are not only passionate about great customer service but are also able to deliver it too, as you will be serving customers with pride and integrity. Our staff members need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, timekeeping is essential; therefore, we would expect you to be on time, presentable, and ready to be a great brand ambassador. As a seven-day-a-week business, we do require flexibility to meet the needs of the business across our roles.
Benefits:- Job Security due to our ever-expanding business.
- The opportunity to earn bonuses and recognition for going the extra mile.
- They pay above the National Living Wage regardless of age!
- Annual Shoe Allowance.
- Enhanced Maternity and Paternity packages.
- Employee Development Programme available.
- Employee Assistance Programme.
- Access to a confidential 24hr Health Assured helpline.
- Life Assurance 3 x annual salary.
- HAPI App discounts retail, travel, cinema etc.
- Discount on Tanning, Lotions and Gym Membership.
- Access to a generous refer a friend programme.
- Bonus scheme.
- Performance bonus.
- Company pension.
- Enhanced maternity leave.
- Enhanced paternity leave.
- Health & wellbeing programme.
- Life insurance.
- Referral programme.
- Store discount.
Salary: £28,875 + Bonus + Package. Shift pattern: 5 days across 7, mixed shift patterns.
Assistant Venue Manager (Macclesfield) employer: Gravity Recruit
Contact Detail:
Gravity Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Venue Manager (Macclesfield)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees on LinkedIn. You never know who might give you the inside scoop on job openings or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering excellent service, think of scenarios where you can showcase your ability to handle difficult situations or go above and beyond for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Assistant Venue Manager (Macclesfield)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Assistant Venue Manager role. Mention how your experience aligns with the duties listed in the job description – it’ll make you stand out!
Be Professional and Presentable: Since we’re all about professionalism, ensure your application is well-formatted and free of typos. A polished application reflects your attention to detail and shows us you’re ready to be a great brand ambassador!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Gravity Recruit
✨Know the Venue Inside Out
Before your interview, make sure to research the venue thoroughly. Understand its offerings, promotions, and customer service standards. This will not only show your enthusiasm but also help you answer questions about how you would manage the venue effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your excellent customer service skills. Think of specific situations where you went above and beyond for a customer or resolved a difficult issue. This will demonstrate your ability to deliver great service, which is crucial for this role.
✨Demonstrate Leadership Qualities
As an Assistant Venue Manager, you'll need to support and lead staff. Be ready to discuss your previous supervisory or management experiences. Share how you motivated your team, delegated tasks, and handled challenges, showcasing your leadership style and ability to drive business success.
✨Be Flexible and Ready to Adapt
Since the role requires flexibility, be prepared to discuss how you handle changing situations. Share examples of times when you adapted to unexpected challenges or busy periods, emphasising your ability to maintain high standards under pressure.