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- Tasks: Manage inbound and outbound sales calls while providing top-notch customer service.
- Company: Join a growing business in Brentford with a vibrant team culture.
- Benefits: Earn £25,500 plus uncapped commission and enjoy competitive perks.
- Why this job: Be part of a fast-growing company and boost your sales skills.
- Qualifications: 2 years in a call centre, excellent communication, and a can-do attitude.
- Other info: Great career progression with training and mentoring opportunities.
The predicted salary is between 30000 - 42000 £ per year.
An excellent opportunity to join a growing business in their sector. Our client is looking for a Call Centre Sales Advisor to join their Call Centre team in Brentford, London.
Responsibilities:
- Manage both inbound and outbound sales calls.
- Manage existing customer queries via telephone and email.
- Provide excellent level of customer service to our existing and potential customers and build long lasting relationships with customers.
- Maintain in-depth service knowledge and understanding of Access products and service and the features and benefits in comparison to competitors, tailor quotations based on the customers' requirements and upsell ancillary products.
- Process deposits, communicate the customers' requirements accurately and schedule follow up contact.
- Ensure accurate enquiry information is stored on the central CRM system with comprehensive information regarding customer requirements.
- Assist with performance reporting.
- Escalate complaints to the appropriate line of authority.
- Comply with all Health and Safety Legislation.
- Any other tasks assigned by the Line Manager and Senior Management.
Skills and Experience:
- At least 2 years of proven work experience in a Call/Contact Centre environment.
- Excellent verbal and written communication skills and great interpersonal skills.
- Complaint handling experience will be advantageous.
- Be proficient in MS Office skills.
- Well organised and self-driven individual with demonstrated ability to prioritise and effectively complete multiple tasks.
- A great team player and be comfortable working in a small team environment.
- Have the ability to work under pressure and meet deadlines.
About you:
- You are a natural salesperson with a can-do attitude.
- You thrive on performance and positive results.
- Be adaptable and willing to learn.
Package:
- £25,500 per annum + UNCAPPED commission + competitive benefits.
- An excellent career in a fast-growing business.
- Training & Mentoring program for great career progression.
- Company Sick Pay.
- Access to exclusive perks via Perkbox membership.
- Long Service recognition.
- 20 days holiday per year plus bank holidays.
Call Centre Advisor in London employer: Gravity Recruit
Contact Detail:
Gravity Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor in London
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially how they stack up against competitors. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your sales pitch! Whether it's for a mock call or an interview, being able to confidently sell yourself is key. Highlight your experience in handling customer queries and upselling, as this is what they'll be looking for.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Call Centre Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about talking to customers, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to showcase your ability to handle queries effectively!
Tailor Your Application: Just like you’d tailor a sales pitch to a customer, tailor your application to the job description. Highlight your relevant experience in call centres and any specific skills that match what we’re looking for, like complaint handling or MS Office proficiency.
Be Yourself!: We want to get to know the real you! Let your personality shine through in your application. If you’re a natural salesperson with a can-do attitude, make sure that comes across in your writing.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Gravity Recruit
✨Know Your Products Inside Out
Make sure you have a solid understanding of the products and services offered by the company. Familiarise yourself with their features, benefits, and how they stack up against competitors. This will help you tailor your responses during the interview and show that you're genuinely interested in the role.
✨Practice Your Sales Pitch
Since this role is all about sales, practice your sales pitch before the interview. Think about how you would approach a customer call, handle objections, and upsell products. Role-playing with a friend can be a great way to build confidence and refine your technique.
✨Show Off Your Communication Skills
Excellent verbal and written communication skills are crucial for a Call Centre Advisor. During the interview, focus on articulating your thoughts clearly and concisely. Don’t forget to listen actively to the interviewer’s questions and respond thoughtfully.
✨Demonstrate Your Problem-Solving Ability
Be prepared to discuss how you've handled customer complaints or difficult situations in the past. Use specific examples to illustrate your problem-solving skills and how you can maintain a positive customer experience even under pressure.
