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- Tasks: Support the Venue Manager and ensure excellent customer service in a vibrant environment.
- Company: Join a market-leading company with a focus on growth and development.
- Benefits: Competitive salary, bonuses, discounts, and comprehensive employee support programmes.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: 3 years of customer service experience and supervisory skills preferred.
- Other info: Flexible shifts and opportunities for career advancement in a fun atmosphere.
The predicted salary is between 24500 - 36000 £ per year.
The role: Would you like to join a market-leading company in their industry across the UK? Our clients Assistant Managers are an essential part of the team. Supporting the Manager in the day-to-day running of a venue, you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard.
As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred.
Duties within our venues also include:
- Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the Venue Manager
- Delegate and support staff in their daily tasks
- Encouraging and driving business day to day, including during peak times and tournament days
- Key holder duties (such as opening or closing a venue)
By delivering excellent customer service, you will play an integral role in the day-to-day running of our venue. Once you have completed your training, you could be:
- Promoting our excellent offers, promotions and events
- Providing refreshments and snacks to our customers
Who are we looking for? We are looking for candidates who are not only passionate about great customer service but are also able to deliver it too, as you will be serving customers with pride and integrity. Our staff members need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, timekeeping is essential; therefore, we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven-day-a-week business, we do require flexibility to meet the needs of the business across our roles.
So, what's in it for you?
- Job Security due to our ever-expanding business
- The opportunity to earn bonuses and recognition for going the extra mile
- They pay above the National Living Wage regardless of age
- Annual Shoe Allowance
- Enhanced Maternity and Paternity packages
- Employee Development Programme available
- Employee Assistance Programme. Access to a confidential 24hr Health Assured helpline
- Life Assurance 3 x annual salary
- HAPI App discounts retail, travel, cinema etc.
- Discount on Tanning, Lotions and Gym Membership
- Access to a generous refer a friend programme
Package: Salary: £30,537 + Bonus Shift pattern: 5 days across 7, mixed shift patterns 40 hour contract Benefits: Bonus scheme, Performance bonus, Company pension, Enhanced maternity leave, Enhanced paternity leave, Health & wellbeing programme, Life insurance, Referral programme, Store discount.
Assistant Venue Manager in London employer: Gravity Recruit
Contact Detail:
Gravity Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Venue Manager in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the industry. You never know who might have a lead on that perfect Assistant Venue Manager role.
✨Tip Number 2
Get social! Follow companies you’re interested in on social media and engage with their posts. This can help you get noticed and show your enthusiasm for their brand.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to venue management. We recommend doing mock interviews with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace Assistant Venue Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the key responsibilities and qualities mentioned in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through! We’re looking for outgoing and confident individuals, so a touch of your unique character can make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Gravity Recruit
✨Know the Venue Inside Out
Before your interview, make sure you research the venue thoroughly. Understand its offerings, customer demographics, and any recent events or promotions. This will not only show your enthusiasm but also help you discuss how you can contribute to its success.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you went above and beyond for customers. Think about specific situations that highlight your ability to handle challenges and ensure customer satisfaction.
✨Demonstrate Leadership Qualities
As an Assistant Venue Manager, you'll need to support and lead staff. Be ready to discuss your previous supervisory or management experiences. Share how you motivated your team, delegated tasks, and handled conflicts to create a positive work environment.
✨Be Flexible and Ready to Adapt
This role requires flexibility due to varying shift patterns. During the interview, express your willingness to adapt to different schedules and responsibilities. Highlight any past experiences where you successfully managed changing priorities or worked in a fast-paced environment.
