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For Companies At a Glance
- Tasks: Lead and manage two vibrant leisure venues, ensuring top-notch customer service.
- Company: Join a well-established national leisure brand with a fun atmosphere.
- Benefits: Competitive salary, bonus package, and flexible working hours.
- Why this job: Be a key player in creating memorable experiences for customers.
- Qualifications: Experience in leisure/hospitality or high-volume retail management.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 38000 - 42000 £ per year.
Our client is a large national leisure brand with sites throughout the UK. They are now seeking to recruit an exceptional Cluster Manager for their 2 sites in Kingston.
The Role
- Managing a large leisure venue with a mixture of different propositions.
- Responsible for the delivery of exceptional customer service and maintaining high levels of standards, showcasing the venue in its best light at all times.
- Managing high levels of operational compliance in a heavily regulated sector.
- You will be managing a large team across various different propositions in a couple set up.
The Person
- The ideal candidate will come from the leisure/hospitality sector; however, strong retailers from high volume/fast-paced environments are also invited to apply.
- You must have experience in running your own site or have experience as a number 2 in a very large operation to be considered.
- Flexible working patterns in a venue that trades extended hours. While the manager will schedule their own working schedules, somebody with flexibility to cover unsociable shifts by exception is essential.
- Passionate about customer service, you will be a confident leader with the ability to manage in a sometimes challenging environment.
The Package
£38,347 Basic + Bonus & Package + Benefits
Cluster Manager (Kingston-upon-Thames) in Kingston upon Thames employer: Gravity Recruit
Contact Detail:
Gravity Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Manager (Kingston-upon-Thames) in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and hospitality sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience managing teams and delivering exceptional customer service. They want to see that you can handle the pressure!
✨Tip Number 3
Be flexible! The role requires someone who can adapt to unsociable hours. Make sure to communicate your willingness to work varied shifts during interviews to show you're the right fit for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team in Kingston-upon-Thames.
We think you need these skills to ace Cluster Manager (Kingston-upon-Thames) in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cluster Manager role. Highlight your experience in the leisure or hospitality sector, and don’t forget to showcase any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and your ability to manage teams in challenging environments. Let us know why you're the perfect fit for this role and how you can contribute to our success.
Showcase Your Flexibility: Since the role requires flexibility with working hours, make sure to mention your availability in your application. We appreciate candidates who are willing to adapt to the needs of the business, so let us know how you can accommodate unsociable shifts if needed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Gravity Recruit
✨Know Your Venue Inside Out
Before the interview, make sure you research the leisure venues you'll be managing. Understand their unique offerings and customer demographics. This will help you demonstrate your knowledge and passion for the role, showing that you're ready to showcase the venue in its best light.
✨Highlight Your Leadership Skills
As a Cluster Manager, you'll be leading a large team. Prepare examples of how you've successfully managed teams in the past, especially in high-pressure environments. Be ready to discuss your leadership style and how you motivate your team to deliver exceptional customer service.
✨Demonstrate Operational Compliance Knowledge
Since this role involves managing compliance in a heavily regulated sector, brush up on relevant regulations and standards. Be prepared to discuss how you've ensured operational compliance in previous roles, and how you plan to maintain high standards across multiple sites.
✨Show Flexibility and Adaptability
The job requires flexibility in working hours, so be ready to discuss your availability and willingness to cover unsociable shifts when necessary. Share examples of how you've adapted to changing circumstances in previous roles, highlighting your commitment to the team's success.
