Retail Sales Consultant (Exeter)

Our client has a growing showroom presence in the UK and a global network of retailers. They are committed to continuous development as an industry leader and have ambitious plans to open more company-owned retail showrooms and to grow as a business.

Purpose of the role

Part of the Retail Team, the incumbent is responsible for providing knowledgeable help and advice to customers in a professional, personalised and friendly manner.

Main responsibilities

• Greet customers and ascertain what each customer wants or needs, without being overbearing.
• Complete a sale efficiently, being able to accurately handle money, credit card transactions etc. and provide the customer and the company with the necessary paperwork associated with the sale.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Continually learn about the product ranges.
• Maintain records related to sales.
• Watch for and recognise security risks and thefts, and know how to prevent or handle these situations.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Answer questions regarding the showroom and its merchandise.
• Describe the range of products and explain the use, operation, and care of them to customers.
• Ticket, arrange and display merchandise to promote sales.
• Take delivery of stock from the main warehouse and store appropriately.
• With the help of the rest of the team, ensure good housekeeping is maintained; a clean and tidy shop is essential.
• If required, help customers to their vehicle with purchased product.
• Inventory stock.

Health and safety

Endorse and promote a positive and conscious health and safety culture within the Company. Ensure always take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions. Ensure compliance with all health and safety, quality and human resource policies and procedures.

These are the main functions of the job but employees may be required to carry out other duties as may be reasonably required.

Person specification

To succeed in this role the person needs to:

• Demonstrate excellent customer service skills.
• Have excellent interpersonal skills with the ability to liaise with customers to discuss a particular project or idea and develop a genuine understanding of the client's needs.
• Be able to suggest design concepts and proposals and present these to customers.
• Have the ability to adapt design skills to promote products.
• Be creative, imaginative and energetic.
• Have a flair for design and colour.
• Be willing to learn about the product and be able to retain the information.
• Be able to convey information effectively and accurately.
• Have a good educational background, with the ability to understand basic mathematics (e.g. addition, subtraction, multiplication, division, calculation of areas).
• Be willing to lift boxes.
• Work some weekends as part of the staff rota, working five days over a seven-day period.
• Be IT literate; be a team player.
• Be reliable and able to work unsupervised.
• Experience in the home improvements sector is desirable.
• A full (ideally clean) driving licence would be an advantage.

Package

£26,440 + Package + Benefits + Commission

Remuneration and benefits

The client offers a competitive salary and benefits including a contributory pension scheme, 23 days holiday (increasing to 26 days with service) plus public holidays, staff discounts, death in service cover and Medicash Healthcare Cashplan (including shopping, travel and gym discounts). In addition, there is structured training and the potential for career progression within their growing dynamic company.